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Unable to deploy/attack - action on iPad Air2

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Unable to deploy/attack - action on iPad Air2

Postby Bantam on Sun Oct 01, 2017 4:45 am

Operating System: iOS 11.0.1
Browser: Safari
Scripts/third party programs used: none.

If the bug happened in a game/s, do not forget to indicate the game number/s.

Concise description:
  • Games will load but the ability to drop troops or troops appears to fail randomly - it's as if the touch-screen doesn't recognise the location of the buttons to activate actions.
    I can get actions to occur by refreshing the browser - but the success rate is at best 25% - whether its related to the "log downloading file" who knows - this started to happen about 2 days ago.
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Re: Unable to deploy/attack - action on iPad Air2

Postby General Brewsie on Sun Oct 01, 2017 2:21 pm

This has just happened to me, too, in Game 17693356, running Windows 7 with Google Chrome. This is a Poly game and the Waiting section indicates my next player is my Cyan, but it should be my Silver.
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Re: Unable to deploy/attack - action on iPad Air2

Postby Rockiesman on Fri Oct 06, 2017 4:34 pm

I’ve just updated the new iOS 11.0.2 and am seeing UI failures for th3 bottom dock in all games.
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Re: Unable to deploy/attack - action on iPad Air2

Postby king achilles on Mon Oct 09, 2017 5:51 pm

Can you provide a screenshot? Have you tried a different browser?
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Re: Unable to deploy/attack - action on iPad Air2

Postby King_Herpes on Tue Oct 10, 2017 3:12 am

Hi, welcome to Apple.

We understand your problem and want to know more. Please sign your name onto this impossibly legible glass screen with our provided plastic stick on a worn string. We promise it is not a petrified tampon, please press [I Accept] by selecting the [I Accept] box.

Thank you, your estimated time of assistance is 1 hour and 45 minutes. Please feel free to sit down on the floor and stare angrily at the customers who weren't wise on setting an appointment time because we don't believe chairs to be very efficient.
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Re: Unable to deploy/attack - action on iPad Air2

Postby Bantam on Sat Oct 14, 2017 5:11 pm

Had the same issue whilst playing via Chrome on same device.
Tried Via Safari and immediate fail to action the buttons via screen.

The device has the most up-to-date iOS and everything else seems to work fine.

king achilles wrote:Can you provide a screenshot? Have you tried a different browser?
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Re: Unable to deploy/attack - action on iPad Air2

Postby CatchersMitt14 on Sat Oct 21, 2017 11:58 pm

I had this issue as well. iPad mini4, iOS 11.0.2, safari.

Had issues trying to play in landscape with not recognizing where the buttons are. I’d try to hit a key in the action bar and it would light up on a territory and move troops.

Once I flipped it to portrait it works perfectly for me.
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Re: Unable to deploy/attack - action on iPad Air2

Postby Bantam on Sat Nov 04, 2017 5:09 am

Thanks mate - that fix worked for me
CatchersMitt14 wrote:I had this issue as well. iPad mini4, iOS 11.0.2, safari.

Had issues trying to play in landscape with not recognizing where the buttons are. I’d try to hit a key in the action bar and it would light up on a territory and move troops.

Once I flipped it to portrait it works perfectly for me.
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Re: Unable to deploy/attack - action on iPad Air2

Postby Mad777 on Fri Nov 10, 2017 3:10 pm

Indeed, was authorized to upgrade to iOS 11 today andn encountered the same issue only when the iPad is on Landscape, flipping to portrait work and if you pay attention you can see the button shadow that is lightly off the button itself while in landscape the offset between the button and the touch screen seems to be way off or not recognize.

Does anyone has taken this action from admin group?
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Re: Unable to deploy/attack - action on iPad Air2

Postby king achilles on Fri Nov 10, 2017 7:02 pm

Please send us a screenshot or post one here as the webmaster doesn't seem to have any issues using the iOS 11.
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Re: Unable to deploy/attack - action on iPad Air2

Postby Mad777 on Sat Nov 11, 2017 11:10 am

king achilles wrote:Please send us a screenshot or post one here as the webmaster doesn't seem to have any issues using the iOS 11.


using iOS 11 ok but perhaps on Mac laptop, we are saying that does happen on iPad (I checked on my iPhone that also has now the iOS 11 and so far no issue), can the reason be perhaps a sort of reformat of the screen from safari page and it’s objects?
That would be the only reason why iPad only has this problem, i found that there is the issue showing while iPad is used in “portrait” as well but 1 out 10 attempt only, in Landscape it’s all the time.

KA, how a screenshot would help to show “invisible” issue??? Also being a touch screen issue, taking a snapshot while using your finger to reproduce the problem is impossible (to take a snapshot on iPad you have to press the PWR button AND the HOME button at the same time).

I make some research online and try to understand all the new feature from this iOS, and I think I found the issue, on iPad they overhauled the “Application Dock” and it’s touchscreen sensitivity & design, this change includes also the format of the link object.
What I meant by that is before this change and when you pressed and hold a link from the left menu column (Central Command, Game Finder, Inbox, otr whatever), the whole block was darkening, and you get the Safari option menu popping (open, open in a new, open in a split viwe, etc...), now it still blackened the block however they added a sort of 3D white object barely visible under your finger, if you keep holding and going to the left of the screen with this object it would create a split view.

So all that to say this additional “white object” that embeds the link is part of any single thing this site has, since the mobile version offers those button in the game page, I bet the touchscreen has relocated CC button feature behind the screen and that is perhaps why no action is going pressing start, end or whatever.

make sense? :lol:
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Re: Unable to deploy/attack - action on iPad Air2

Postby Mad777 on Sun Nov 12, 2017 10:35 am

I found something interesting do....while you are in your game and in landscape mode, if you slide the map all the way up (swiping down on the the touch screen) and to have to upper icon showing up then the bottom game option becomes working great...does anyone fond it working that way as well?
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Re: Unable to deploy/attack - action on iPad Air2

Postby Mad777 on Sun Nov 12, 2017 4:44 pm

Ok, is there anybody working this? Very annoying issue and cause problem playing games...

Now I can confirm the bottom button bar is invisibly moving up when you scroll the map to see the bottom part of it, I found taping few inches up activate the refresh and the “i” button, somethin gis definitivaly moving that bottom bar up when you scroll the map...

Please advise
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Re: Unable to deploy/attack - action on iPad Air2

Postby CatchersMitt14 on Sun Nov 12, 2017 4:48 pm

It is annoying. I tried to click on a territ to deploy some troops the other afternoon and they actually dropped on a territ about two inches away from where I touched the screen.

I also agree with Mad. How are we supposed to submit screenshots to help? The only way I can see that working is if you use another devices to take a video of you attempting to play so you can see the screen and the person trying to hit the buttons.
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Re: Unable to deploy/attack - action on iPad Air2

Postby Mad777 on Sun Nov 12, 2017 4:53 pm

CatchersMitt14 wrote:It is annoying. I tried to click on a territ to deploy some troops the other afternoon and they actually dropped on a territ about two inches away from where I touched the screen.

I also agree with Mad. How are we supposed to submit screenshots to help? The only way I can see that working is if you use another devices to take a video of you attempting to play so you can see the screen and the person trying to hit the buttons.


Was just able to get a picture while trying how it wrongly work, I will send it to BW :P
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Re: Unable to deploy/attack - action on iPad Air2

Postby Mad777 on Sun Nov 12, 2017 8:25 pm

Went and played with iPhone and I noticed those button shadow to be also a bit offset, at some point it does the same as iPad issue however because the screen is smaller the gap isn’t that bad but need to be careful, I was about to deploy to the wrong territ.
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Re: Unable to deploy/attack - action on iPad Air2

Postby king achilles on Wed Nov 15, 2017 6:43 pm

After the webmaster has looked into this issue, we believe there is a bug in iOS11.

It seems that when you have an element fixed to the bottom of the screen, and then scroll the screen, the clickable parts of the fixed elements scroll with the screen, even though they visibly stay in the same place. so that is why you can click them by clicking above the action bar, after scrolling. if you don't scroll there is no problem... which would be fine for some maps, but not all. This also explains why portrait mode works, because usually the entire map fits on the screen and no scrolling is necessary, or even possible.

Hopefully apple will fix this bug that we believe is related to this: https://hackernoon.com/how-to-fix-the-i ... f66c7ba3f8

The only (run around) solution for this, for mobile devices, is to move the action bar to the top of the map, and make it not fixed, but static... meaning that it will not scroll with the screen. this would be fine for those use clickable map to make moves on their device, which I am guessing is most.

We believe this is a bug, and related to iOS 11 (not the device, browser, or CC), and hopefully apple will fix it soon. In the meantime, we ask our affected users if they would prefer the above-mentioned solution. The easier workaround is to use Portrait mode. If there are still issues using Portrait mode, please indicate what map you are playing with and provide the whole situation.
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Re: Unable to deploy/attack - action on iPad Air2

Postby Mad777 on Tue Nov 21, 2017 8:23 am

king achilles wrote:After the webmaster has looked into this issue, we believe there is a bug in iOS11.

It seems that when you have an element fixed to the bottom of the screen, and then scroll the screen, the clickable parts of the fixed elements scroll with the screen, even though they visibly stay in the same place. so that is why you can click them by clicking above the action bar, after scrolling. if you don't scroll there is no problem... which would be fine for some maps, but not all. This also explains why portrait mode works, because usually the entire map fits on the screen and no scrolling is necessary, or even possible.

Hopefully apple will fix this bug that we believe is related to this: https://hackernoon.com/how-to-fix-the-i ... f66c7ba3f8

The only (run around) solution for this, for mobile devices, is to move the action bar to the top of the map, and make it not fixed, but static... meaning that it will not scroll with the screen. this would be fine for those use clickable map to make moves on their device, which I am guessing is most.

We believe this is a bug, and related to iOS 11 (not the device, browser, or CC), and hopefully apple will fix it soon. In the meantime, we ask our affected users if they would prefer the above-mentioned solution. The easier workaround is to use Portrait mode. If there are still issues using Portrait mode, please indicate what map you are playing with and provide the whole situation.


iOS 11.1.2 (iPhone & iPad) came out this morning and didn’t resolve the screen issue...
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Re: Unable to deploy/attack - action on iPad Air2

Postby triathlonesk on Wed Nov 22, 2017 11:58 am

I’ve had issues as well on my iPhone 8. It only happens at some points but seems to be crucial when it won’t let me attatck. Very frustrating.
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