Scapula wrote:Allow me to explain. Some time ago, I set up a Conquer Club account under the name of “Jimi” which I haven’t used for well over a year. Two weeks ago I decided to return to the website but was unable to sign onto that account because it had seemingly expired – presumably because of the fact that it was dormant. As a result, I set up this new account, “Scapula”, paid the $25 for Premium Membership and have been enjoying playing ever since.
Accounts don't go "dormant" or "expire". You probably just forgot your password, in which case you should have had a new password sent to your email, or in case that was not possible, contact the admin to have them reset your email+password.
Unfortunately, Conquer Club has decided to withdraw my Premium Membership on the basis that I have multiple accounts. This is incorrect as the accounts have not been active simultaneously and therefore I have not – and nor would I even if I could – used more than one account at the same time, let alone in the same game. I consider myself a competitor of great honesty, principle and integrity.
At the moment you set up a new account, you broke the rules. You should read the rules of the site you join more carefully. There are no exceptions to this 1 rule. It's "no multiple accounts, ever, in any circumstances", not "no multiple accounts, unless you forget your password".
Scapula wrote:I have complained to Conquer Club and been in correspondence with an individual called King Achilles. Despite putting forward what I consider to be a very reasonable case they have refused to reinstate my Premium Membership and are also refusing to refund the $25 I paid two weeks ago.
CC has the right to revoke service and refuse refunds if the terms of service have been broken. You agreed to follow the terms of service when you signed up. You didn't follow them, when you signed up again. Thus, your "warranty is voided", so to speak.
Scapula wrote:In King Achilles first email it was stated that I could “still upgrade to be a premium member once more” providing I did “not create another account again”. I consider this to be not only unfair but also a form of extortion. I will not pay twice for one service and plan to fight this great miscarriage of justice.
It is totally fair. Why should you get special treatment when you break the rules?