Scapula

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Should scapula get his premium back

Poll ended at Wed Mar 30, 2011 7:25 pm

No
46
58%
Yes
33
42%
 
Total votes : 79

Re: Scapula

Postby natty dread on Fri Mar 11, 2011 9:17 am

It doesn't matter whether you use the two accounts or not. Simply creating more than one account is against the rules and is enough to have your premium revoked. Simple as that. It's the rule, you either follow it or you pay the consequences. It says so in big letters all over the first page: "No multiple accounts". It can't be much clearer than that.

Scapula wrote:Allow me to explain. Some time ago, I set up a Conquer Club account under the name of “Jimi” which I haven’t used for well over a year. Two weeks ago I decided to return to the website but was unable to sign onto that account because it had seemingly expired – presumably because of the fact that it was dormant. As a result, I set up this new account, “Scapula”, paid the $25 for Premium Membership and have been enjoying playing ever since.


Accounts don't go "dormant" or "expire". You probably just forgot your password, in which case you should have had a new password sent to your email, or in case that was not possible, contact the admin to have them reset your email+password.

Unfortunately, Conquer Club has decided to withdraw my Premium Membership on the basis that I have multiple accounts. This is incorrect as the accounts have not been active simultaneously and therefore I have not – and nor would I even if I could – used more than one account at the same time, let alone in the same game. I consider myself a competitor of great honesty, principle and integrity.


At the moment you set up a new account, you broke the rules. You should read the rules of the site you join more carefully. There are no exceptions to this 1 rule. It's "no multiple accounts, ever, in any circumstances", not "no multiple accounts, unless you forget your password".

Scapula wrote:I have complained to Conquer Club and been in correspondence with an individual called King Achilles. Despite putting forward what I consider to be a very reasonable case they have refused to reinstate my Premium Membership and are also refusing to refund the $25 I paid two weeks ago.


CC has the right to revoke service and refuse refunds if the terms of service have been broken. You agreed to follow the terms of service when you signed up. You didn't follow them, when you signed up again. Thus, your "warranty is voided", so to speak.

Scapula wrote:In King Achilles first email it was stated that I could “still upgrade to be a premium member once more” providing I did “not create another account again”. I consider this to be not only unfair but also a form of extortion. I will not pay twice for one service and plan to fight this great miscarriage of justice.


It is totally fair. Why should you get special treatment when you break the rules?
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Re: Scapula

Postby Namor on Fri Mar 11, 2011 1:15 pm

I still don't see all of the facts here. Did you try accessing your old account with it's password OR did you forget the password, so then set up a new account. I notice that your old account has been visited recently, Last visited: 10 Mar 2011, 15:02

If you genuinely tried to access your old account with the correct PW and were denied access, then I believe you may have a case for asking that the premium you paid, be transferred to your old account.

However, if you set up the new account because you had forgotten your PW, then I'm afraid you will have to accept that you have broken the rules.
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Re: Scapula

Postby jefjef on Fri Mar 11, 2011 2:14 pm

One thing that CC should do is have a CONTACT US link on the home page for email to email communication that does not require a creation of an account. That info is in the HELP forum but I'm sure it isn't looked at by all that many people.
This post was made by jefjef who should be on your ignore list.
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Re: Scapula

Postby watsy on Fri Mar 11, 2011 4:09 pm

2 accounts rules have been broken surely take the easy root to make everybody happy give scapula a slap on his hand and let him choose which account to run you may keep him coming back for more year after year ?

he does not disagree that he has 2 accounts get 1 deletted problem solved all happy

i would suggest he keeps scapula account as a nice file going if he does it again it would be easy to prove

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Re: Scapula

Postby Evil Semp on Fri Mar 11, 2011 5:39 pm

I voted NO, just in case anyone was wondering.


watsy wrote:2 accounts rules have been broken surely take the easy root to make everybody happy give scapula a slap on his hand and let him choose which account to run you may keep him coming back for more year after year ?

he does not disagree that he has 2 accounts get 1 deletted problem solved all happy

i would suggest he keeps scapula account as a nice file going if he does it again it would be easy to prove

all in the hands of conquer club


The red highlited part is against the rules. He agrees he has two accounts. rule broken.
The blue highlited part. Accounts don't get deleted as mentioned earlier.


jefjef wrote:One thing that CC should do is have a CONTACT US link on the home page for email to email communication that does not require a creation of an account. That info is in the HELP forum but I'm sure it isn't looked at by all that many people.


Here is a copy of the link on the sign in page. "I forgot my username or password".

This from the page that the above link goes to.

If you find yourself locked out of your account after using the forms below, do not make another account. Instead, contact the General Inquiries department via the Help page and a staff member will help you out.

All seems pretty simple to me.

Namor wrote:I still don't see all of the facts here. Did you try accessing your old account with it's password OR did you forget the password, so then set up a new account. I notice that your old account has been visited recently, Last visited: 10 Mar 2011, 15:02

If you genuinely tried to access your old account with the correct PW and were denied access, then I believe you may have a case for asking that the premium you paid, be transferred to your old account.

However, if you set up the new account because you had forgotten your PW, then I'm afraid you will have to accept that you have broken the rules.


It looks like you were able to sign in on the old account. But you never did say that you forgot you account information. So that brings us back to the fact that you are only allowed 1 account.

This from the log in page when you sign up.

Warning: Having multiple accounts is considered cheating. We routinely scan for multiple accounts and offending members will be banned from Conquer Club.
I will only ever use one account

So after reading everything I can only come to one conclusion, and that is everyone should abide by the rules except Scapula. So someone please correct me if I am wrong.
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Re: Scapula

Postby killercheez on Fri Mar 11, 2011 6:03 pm

I VOTED YES :lol: :oops: :P :x :x :D :) ;)
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Re: Scapula

Postby killercheez on Fri Mar 11, 2011 6:04 pm

U CC GUYS R WIERD I MEAN HE DOSENT CHEAT WITH IT
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Re: Scapula

Postby killercheez on Fri Mar 11, 2011 6:05 pm

G...
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Re: Scapula

Postby Army of GOD on Fri Mar 11, 2011 6:06 pm

killercheez wrote:I VOTED YES :lol: :oops: :P :x :x :D :) ;)

killercheez wrote:U CC GUYS R WIERD I MEAN HE DOSENT CHEAT WITH IT

killercheez wrote:G...


I think this case is open and shut...
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Re: Scapula

Postby killercheez on Fri Mar 11, 2011 6:06 pm

A...
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Re: Scapula

Postby killercheez on Fri Mar 11, 2011 6:06 pm

Y...
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Re: Scapula

Postby killercheez on Fri Mar 11, 2011 6:07 pm

ARMY OF GOD IS OPEN AND SHUT
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Re: Scapula

Postby Hannibał on Fri Mar 11, 2011 6:09 pm

"Having multiple accounts is considered cheating. We routinely sca multiple accounts and offending members will be banned from Conquer Club."

I voted no, and explained why on first page.. although in his defense he wasn't banned, which would be justice, according to the rules set and punishment set. IF king told him to pay up again that is indeed extortion. Just dosent make sense why they would allow the 2nd account to be active, premmium or not if you believe a players cheating they can cheat weather its 4 games or 40 at a time.
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Re: Scapula

Postby Woodruff on Fri Mar 11, 2011 7:01 pm

Scapula wrote:I would like to give you all the details of the great injustice carried out by the Conquer Club authorities and hope that you will find the time to support me in my battle to rectify it.

Allow me to explain. Some time ago, I set up a Conquer Club account under the name of “Jimi” which I haven’t used for well over a year. Two weeks ago I decided to return to the website but was unable to sign onto that account because it had seemingly expired – presumably because of the fact that it was dormant. As a result, I set up this new account, “Scapula”, paid the $25 for Premium Membership and have been enjoying playing ever since.

Unfortunately, Conquer Club has decided to withdraw my Premium Membership on the basis that I have multiple accounts. This is incorrect as the accounts have not been active simultaneously and therefore I have not – and nor would I even if I could – used more than one account at the same time, let alone in the same game. I consider myself a competitor of great honesty, principle and integrity.

I have complained to Conquer Club and been in correspondence with an individual called King Achilles. Despite putting forward what I consider to be a very reasonable case they have refused to reinstate my Premium Membership and are also refusing to refund the $25 I paid two weeks ago.

In King Achilles first email it was stated that I could “still upgrade to be a premium member once more” providing I did “not create another account again”. I consider this to be not only unfair but also a form of extortion. I will not pay twice for one service and plan to fight this great miscarriage of justice.

I would be very interested to learn what you think about this and would appreciate your support if you feel you want to give it. In particular, it would be great if you could offer your support by posting on my wall or voting on this discussion above (which I had no part in setting up, by the way).

If you would like to see the email correspondence between King Achilles and me for verification, I will be happy to provide you with it.

Kind regards, Scapula


Here's my view. I very much sympathize with your predicament. I honestly do. I believe your account of the situation and, I'll bet, so does King Achilles. Unfortunately, your account of the situation is truly irrelevant. I don't mean that in a smart-ass way...I mean that it just is. The only thing that matters is that you do, in fact, have two accounts. Fortunately for you (now), you cannot be hit as a multi for that other account again, so you should be good to go.

How could you have avoided this? Simply by opening an e-ticket rather than creating another account. I understand completely why you DID create the second account...and I can see that I might have done the same thing in your shoes, making the same assumption. But it is what it is, and they don't give much leeway for that particular rule. And with some good reason, as the potential "claims" of your same situation would be unavoidable and endless.
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Re: Scapula

Postby Woodruff on Fri Mar 11, 2011 7:03 pm

jefjef wrote:One thing that CC should do is have a CONTACT US link on the home page for email to email communication that does not require a creation of an account. That info is in the HELP forum but I'm sure it isn't looked at by all that many people.


I certainly agree that while the ability to open a help ticket exists without creating an account, it is NOT VERY EASY TO FIND. It absolutely should be.
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Re: Scapula

Postby Namor on Fri Mar 11, 2011 7:12 pm

Woodruff wrote:
jefjef wrote:One thing that CC should do is have a CONTACT US link on the home page for email to email communication that does not require a creation of an account. That info is in the HELP forum but I'm sure it isn't looked at by all that many people.


I certainly agree that while the ability to open a help ticket exists without creating an account, it is NOT VERY EASY TO FIND. It absolutely should be.


Here, Here.

--------------------------

Maybe it's because I don't know how the multi hunters work, but i don't understand how they knew this was a multi... isn't it possible that the second account was opened by another family member?
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Re: Scapula

Postby codierose on Fri Mar 11, 2011 9:51 pm

ive been done as multi myself long story wont go into it all i ask before the premium is taken away is that you get contacted first and asked WHY. even if it is breaking the rules
personally i would rather give the money to a freemium rather than line the pockets of CC what happens to the money when its taken away ??? given to charity :roll:
if your that pissed about it go to paypal and complain
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Re: Scapula

Postby jsnyder748 on Sat Mar 12, 2011 12:34 am

i agree with you completely scapula, this seems very unfair.
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Re: Scapula

Postby Craig25 on Sat Mar 12, 2011 2:56 am

If the inactive account has not been used in any games then he should get his premium back with a stern warning not to be a dough ball in future and open any 2nd account.
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Re: Scapula

Postby Scapula on Sat Mar 12, 2011 3:45 am

Thanks everybody for contributing. There are some really good points being made from both sides. I want to answer as many as I can but one, I'm hungover, two, I'm about to go away for the weekend and three, my Mrs is starting to get a bit annoyed with the amount of time I've been spending on here! Although I have been sick all week and very, very bored so thanks for the entertainment.

Right now though, I've got to crack on and get ready to leave.
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Re: Scapula

Postby Scapula on Sat Mar 12, 2011 3:54 am

Quickly though, I want to answer a point by Namor. I can't find the old account anywhere (probably because I'm an idiot)!

As for the last sign in, I haven't been able to see that but I have tried to sign on a couple of times during this saga but been faced with an error message. Maybe it's registered then, I don't know. I only wish I could have just signed on and played, then this would never have happened.
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Re: Scapula

Postby Scapula on Sat Mar 12, 2011 4:09 am

As for solutions to this, I think Watsy is absolutely correct. I'd be perfectly happy if the old account was shut down and I could keep Scapula. Then, you'd be welcome to keep an eye on what I'm up to - there's something quite amusing about having a reputation as a controversial player anyway and to have this all kept on record, adding to my infamy, is fine by me. It'd be nice if my Premium Membership was reinstated because I liked playing a lot of games at once and did feel good about supporting a good website, brilliant game and very nice online community. What I won't do is pay again like I know others have in my position. I do think it's wrong that the sanctity of the Multiple Account rule is diminished simply by paying another $25.

That's in the hands of King Achilles and the Conquer Club authorities and with this discussion and the vote in mind, I'll accept their final decision. If in the end I'm only allowed to play four games at once & am not able to get fully involved in your community, then I'll be disappointed. Even though that would probably be better for my mental health and would keep Mrs Scapula happy!

Best wishes,
Scapula

PS Now I'm running late and in big trouble!
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Re: Scapula

Postby thebest712 on Sat Mar 12, 2011 4:17 am

yip, rule one is a stupid rule
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Re: Scapula

Postby natty dread on Sat Mar 12, 2011 4:50 am

thebest712 wrote:yip, rule one is a stupid rule


You'd let everyone have as many accounts as they want?
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Re: Scapula

Postby thebest712 on Sat Mar 12, 2011 5:21 am

natty_dread wrote:
thebest712 wrote:yip, rule one is a stupid rule


You'd let everyone have as many accounts as they want?

nope its just take way to striktly
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Conqueror Achievement (1) Standard Achievement (4) Doubles Achievement (2) Triples Achievement (2) Quadruples Achievement (2)
Terminator Achievement (3) Assassin Achievement (2) Manual Troops Achievement (3) Freestyle Achievement (4) Nuclear Spoils Achievement (3)
Fog of War Achievement (4) Speed Achievement (3) Teammate Achievement (2) Random Map Achievement (1) Cross-Map Achievement (3)
Battle Royale Achievement (1) Ratings Achievement (3) Tournament Achievement (15) General Achievement (7) Clan Achievement (3)

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