Metsfanmax wrote:This may surprise BBS, but it is not actually a law anywhere that companies must make the most profit-maximizing decisions. Sometimes a company can make a decision to reward its most loyal customers, and it's really not the end of the world.
Companies don't gear toward a loss intentionally, but please argue that they do. If not, then we can agree that profit is the goal. Although there are many means and different targets of profit, that still doesn't refute the fact that companies strive to become profitable. Note: profit-maximization has to be understood in context too (i.e. it is particular to time and place).
RE: the underlined,
no one here is saying that's the end of the world, but strawman full speed ahead, sir.
Although a few customers may have been satisfied with marginal improvements, does that correct the current trend of decline? Does that bring CC to the path of long-run profitability? (Is that even the goal of the owner, or is he hoping to sell soon and be done with it?)
If these insignificant improvements do not lead to profitability, then those resources (thought, time, labor, etc.) which were spent on improving insignificant aspects were wasted--relative to pursuing better opportunities. Do you feel that CC is pursuing the better opportunities?