Map files moved & support ticket fix

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Map files moved & support ticket fix

Postby lackattack on Wed May 06, 2009 12:15 pm

The location of our map images has changed from www.conquerclub.com/maps/... to maps.conquerclub.com/...

Please be patient when waiting for map graphics to download, because your web browser will not have them cached from the new location.

If they don't show try pressing control-F5 and wait patiently again. If you are using an image blocker you may have to set an exception for maps.conquerclub.com as well.

We changed the location because the map files are now being hosted on the Amazon CloudFront instead of our main web servers. This move will reduce our bandwith costs (which were getting quite high now that we have over 100 maps) and should improve download times for our international members because Amazon CloudFront distributes files from Europe and Asia as well as North America.

=======

Also on the server front, we've recently fixed an email configuration problem that affected support tickets. Some support departments weren't receiving email replies to existing tickets. We're really sorry about this... if you replied to a ticket by email and never got a response... please reply again!
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Re: Map files moved & support ticket fix

Postby ManBungalow on Wed May 06, 2009 12:40 pm

Is this why I got a message earlier saying something like
"Website not available Y" ?

In other words : did we have a downtime or was that a local issue ??

Thanks for keeping us up to date.
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Re: Map files moved & support ticket fix

Postby scuba doo on Wed May 06, 2009 1:38 pm

Is this why none of my maps will load unless I use the larger map format ?

It's been like this for a couple of days now.
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Re: Map files moved & support ticket fix

Postby AgentSmith88 on Wed May 06, 2009 1:57 pm

Is it supposed to take 8 years and then when it finishes downloading I still can't see it?
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Re: Map files moved & support ticket fix

Postby dreamchaser on Wed May 06, 2009 4:47 pm

I'm in the same boat...thankfully someone suggested I view the maps in large format. This seems to be working, but it is annoying. :-s
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Re: Map files moved & support ticket fix

Postby Mageplunka69 on Wed May 06, 2009 5:13 pm

hello, i know im not in the right place, but here goes....help....is the cc server running real slow? . i had my router replaced 3 times within the last 2 weeks and also changed my Ethernet cable. my computer is not the problem and i wanted to know if anyone has suggestions. i tried it from another computer and it does the same thing? is it from here, ( my house) or cc? .....always runs slow periodically, and freezes ...i use Mozilla and i have clickies with bob turned off
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Re: Map files moved & support ticket fix

Postby sailorseal on Wed May 06, 2009 5:21 pm

Very good, very good :D
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Re: Map files moved & support ticket fix

Postby Thezzaruz on Wed May 06, 2009 5:58 pm

sailorseal wrote:Very good, very good :D


Agreed, good work lack. Image
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Re: Map files moved & support ticket fix

Postby W F Crappeshotte on Wed May 06, 2009 7:27 pm

My small map is fine. It's the large version that's screwed. The numbers show, but the map itself never draws.
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Re: Map files moved & support ticket fix

Postby dyingfetus on Wed May 06, 2009 7:38 pm

I too have this no map problem and it is really pissing me off
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Re: Map files moved & support ticket fix

Postby Night Strike on Wed May 06, 2009 7:39 pm

If you're having map problems, try clearing your cache by clicking Ctrl+F5. Or do what lack said in the first post about allowing images.
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Re: Map files moved & support ticket fix

Postby morganzer on Wed May 06, 2009 7:45 pm

My maps are not viewable no matter what i try with the exception of pudget sound
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Re: Map files moved & support ticket fix

Postby azezzo on Wed May 06, 2009 10:18 pm

my maps down load just fine but i'm still losing, will that change if i wipe my cache?
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Re: Map files moved & support ticket fix

Postby gimil on Thu May 07, 2009 5:40 am

azezzo wrote:my maps down load just fine but i'm still losing, will that change if i wipe my cache?


If you wipe your cache (ctl-F5) it forces your browser to redownload everything on a page again (code, images, video) since the broswer no longer has them stored for easy reach. This usually solves most image issues in my experience.
What do you know about map making, bitch?

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Re: Map files moved & support ticket fix

Postby jiminski on Thu May 07, 2009 5:48 am

gimil wrote:
azezzo wrote:my maps down load just fine but i'm still losing, will that change if i wipe my cache?


If you wipe your cache (ctl-F5) it forces your browser to redownload everything on a page again (code, images, video) since the broswer no longer has them stored for easy reach. This usually solves most image issues in my experience.


heheh re-read the original Gim
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Re: Map files moved & support ticket fix

Postby randi1 on Thu May 07, 2009 9:16 pm

scuba doo wrote:Is this why none of my maps will load unless I use the larger map format ?

It's been like this for a couple of days now.

same here very hard to play when you cant see the map
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Re: Map files moved & support ticket fix

Postby courduroy on Fri May 08, 2009 9:08 am

I had trouble loading maps so I just cached them myself by viewing the map. To do it just go to http://maps.conquerclub.com/X.S.jpg where X=the name of the map once you load it once it should be cached and you can play the map in a game. It sucks to load 129 maps but if you only play on a few then it isn't a big deal.
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Re: Map files moved & support ticket fix

Postby silent531949 on Sat May 09, 2009 10:16 pm

I have no map in either large or small format Just the amount of armies is all I see What do I do now
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Re: Map files moved & support ticket fix

Postby gimil on Sun May 10, 2009 6:34 am

silent531949 wrote:I have no map in either large or small format Just the amount of armies is all I see What do I do now


Push ctrl F5. This will force your broswer to download the images at their new location.
What do you know about map making, bitch?

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Re: Map files moved & support ticket fix

Postby ManBungalow on Fri May 15, 2009 12:53 pm

ManBungalow wrote:Is this why I got a message earlier saying something like
"Website not available Y" ?

In other words : did we have a downtime or was that a local issue ??

Thanks for keeping us up to date.

I've sorted this out now, it was a local problem.
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Re: Map files moved & support ticket fix

Postby eliorelya on Mon May 18, 2009 12:30 pm

in the begingin i change the size of the map and its work but now i cat see a thing
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