Changing How the Team Does Things

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Changing How the Team Does Things

Postby Optimus Prime on Mon Apr 12, 2010 10:05 am

Conquer Club Members,

Today I am coming to announce some fairly big changes to how TeamCC is organized and how they do things moving forward. Over the past six to nine months we've been observing how the team works, how things are regarding consistency, and how the general forum membership views the individuals who are volunteering their time. After doing so the admins decided it was time to make some adjustments that we feel will hopefully improve community/TeamCC interaction, improve moderation consistency, and also help provide the community with a more vibrant, active team.

The biggest change is to how the forums are moderated. Before everyone on the team had the ability to moderate the forums (some in their department only, some across the entire forum) and they all had the ability to use the site's disciplinary tools to hand out warnings or bans as necessary. One problem this caused was a lack of consistency as there were simply so many people involved with moderation and it meant that sometimes wires got crossed or various team members were not entirely up to speed on the situation regarding a member.

To change this we've trimmed down the number of people responsible for active moderation by quite a bit. Now, only the designated leader of each department has access to hand down bans or warnings and is responsible for all moderation needs within their department. This takes our moderation pool from nearly 35 all the way down to about 10. Global moderators remain in their previous roles watching over the entire forum index.

At first glance it may seem that this means there will be less coverage for the forum, however, quite the opposite will happen. Each department such as Tournaments or the Foundry for example is made up of a group of multiple volunteers. From these volunteers one individual is designated as the current department leader. This leader can be a long-term position, or the department can decide that they would like to rotate the leader on a set basis if they wish, it is entirely up to that department. While the department leaders are responsible for the reviewing of individual cases and the implementation of necessary bans and warnings, the entire team of volunteers is responsible to keep a watchful eye on the forums and help make sure troublesome spots or users are identified.

We simply wanted to shrink the number of people making the ultimate decisions because we hope that is going to lead to less confusion and a more consistent moderation style.

Now, because of this change to permissions and so forth we have also reorganized the forums that the team uses to coordinate all of its efforts and because of that we now can add and remove volunteers in a much more streamlined process, which means that we can utilize the eager community much more than before. Now, each department is responsible for determining how big their team needs to be and adding to it or taking away from it as necessary. No longer does there need to be a long and involved application process for every single thing with tons of background research and so forth. Departments can operate independently to get their projects done in a way that best fits their style.

This may mean that some departments stay small, but it may also mean that some departments place callouts for temporary volunteers to help with projects or events from time to time, or that they post callouts to find interested people to join their team permanently.

Also with the team forum reorganization we are able to greatly reduce the troubles with team members and account sitting. Now the only volunteers that need to be careful about account sitting are the current department leaders and admins but the other department volunteers can have whomever they wish watch their accounts. Hopefully soon a site improvement will be installed that will allow department leaders and admins the freedom to have whomever they wish watch their accounts as well.

And finally, the ultimate hope is that with this reorganization we will see the relationship between the community members and the team improve over time. Before it was apparent that the community often saw the team as a group of enforcers trying to ruin their fun, but now because the "enforcement" aspect has been removed from a majority of the team they can enjoy their positions, interact with the community, and become "helpful guides" rather than "enforcers."

We are also hoping that with the new independently operating departments we will see an increase in community activities, events, competitions, and all sorts of other things.

Regards,
Conquer Club Admins
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Re: Changing How the Team Does Things

Postby fumandomuerte on Mon Apr 12, 2010 10:11 am

It's always good to be in touch with the community ;)
Good luck!
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Re: Changing How the Team Does Things

Postby Dako on Mon Apr 12, 2010 10:53 am

Nice update about TeamCC - always pleasure to know something is moving there.
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Re: Changing How the Team Does Things

Postby Ace Rimmer on Mon Apr 12, 2010 11:02 am

Thanks OP! Nice to have the relaxed sitting feature for the volunteer mods.
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Re: Changing How the Team Does Things

Postby john9blue on Mon Apr 12, 2010 11:04 am

Nice... we'll see how this goes I guess.
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Re: Changing How the Team Does Things

Postby Frankly, my dear on Mon Apr 12, 2010 11:24 am

I love you.
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Re: Changing How the Team Does Things

Postby mibi on Mon Apr 12, 2010 11:34 am

smart move, banning tools should be admin only if possible. You can also employ volunteers as 'spotters' who have no mod ability but call dubious threads to the attention of mods.
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Re: Changing How the Team Does Things

Postby ender516 on Mon Apr 12, 2010 11:53 am

This plan seems sound. Let's review the results in three to six months to see if the goals are accomplished.
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Re: Changing How the Team Does Things

Postby natty dread on Mon Apr 12, 2010 12:44 pm

Sounds good to me.
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Re: Changing How the Team Does Things

Postby Rocketry on Mon Apr 12, 2010 1:03 pm

A step in the right direction I think, optimus. I'll be interested to see how effective it is!

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Re: Changing How the Team Does Things

Postby cena-rules on Mon Apr 12, 2010 1:04 pm

Does the department leader stuff relate to chat as well?
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Re: Changing How the Team Does Things

Postby Night Strike on Mon Apr 12, 2010 1:09 pm

cena-rules wrote:Does the department leader stuff relate to chat as well?


Don't worry, all the chat mods can still kick you out. ;)
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Re: Changing How the Team Does Things

Postby cena-rules on Mon Apr 12, 2010 1:11 pm

Night Strike wrote:
cena-rules wrote:Does the department leader stuff relate to chat as well?


Don't worry, all the chat mods can still kick you out. ;)


Either way, its really pointless in chat because you can keep coming back. Forumwise its fine, but expect fireworks when chat spammers get wind of this
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Re: Changing How the Team Does Things

Postby Optimus Prime on Mon Apr 12, 2010 1:14 pm

cena-rules wrote:
Night Strike wrote:
cena-rules wrote:Does the department leader stuff relate to chat as well?


Don't worry, all the chat mods can still kick you out. ;)


Either way, its really pointless in chat because you can keep coming back. Forumwise its fine, but expect fireworks when chat spammers get wind of this

Live Chat is a different entity than the forum and all chat moderators still retain the ability to kick people out of chat.
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Re: Changing How the Team Does Things

Postby cena-rules on Mon Apr 12, 2010 1:15 pm

Optimus Prime wrote:
cena-rules wrote:
Night Strike wrote:
cena-rules wrote:Does the department leader stuff relate to chat as well?


Don't worry, all the chat mods can still kick you out. ;)


Either way, its really pointless in chat because you can keep coming back. Forumwise its fine, but expect fireworks when chat spammers get wind of this

Live Chat is a different entity than the forum and all chat moderators still retain the ability to kick people out of chat.

And to ban?
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