- Add a new room to livechat the sole purpose of which is for people to ask questions pertaining to CC.
- every now and again we get new users in Social asking for help, while no one minds answering their questions it does cause a slight disruption, people also occasionally ask in callouts which is meant to be only for finding games.
How this will benefit the site and/or other comments:
- I'm almost positive that if someone looking for help joins the live chat and see a tab called Help that they would go there to ask their question. I think this is a simple change that could potentially help customer retention and satisfaction. The advantage of this over the Q&A forum is that players will be able to assist other players in REAL TIME. I made a room to test the concept, type "/join Help" to check it out, it has received a good reception.