Does ConquerClub lack effective marketing?

[BigBallinStalin]

So how many paying customers are there?

And how much has that figure grown by year?

How many "active" players are there?

[jammyjames]

17867 active players at the time of this post..

The other stuff.. not a clue

[Fruitcake]

So how many paying customers are there?

And how much has that figure grown by year?

How many "active" players are there?

Some interesting information on here:

http://www.alexa.com/siteinfo/conquerclub.com

[Leehar]

So how many paying customers are there?

And how much has that figure grown by year?

How many "active" players are there?

And to think you actually had access to that info

So how many paying customers are there?

And how much has that figure grown by year?

How many "active" players are there?

Some interesting information on here:

http://www.alexa.com/siteinfo/conquerclub.com

We're in the top k for denmark?
Go 150 Danes! http://www.conquerclub.com/public.php?m ... ore&page=1

[BigBallinStalin]

Either the growth of this business is very slow, or it's smoothing out, or it's on the decline.

Which is odd because this is most likely the best site on the internet for playing Risk online, so I'm surprised that so few people are signed up/paying to play here...

So, the question becomes: "Does ConquerClub lack effective marketing?"

[zimmah]

Either the growth of this business is very slow, or it's smoothing out, or it's on the decline.

Which is odd because this is most likely the best site on the internet for playing Risk online, so I'm surprised that so few people are signed up/paying to play here...

So, the question becomes: "Does ConquerClub lack effective marketing?"

it lacks effective marketing and customer service. a lot of customers get unhappy because of the lack of updates and service. especially in the map foundry, but also in other area's.

new websites are rising using flash and such which is much smoother. CC just feels old.

I still enjoy playing on it, but i understand the complaints.

[BigBallinStalin]

Either the growth of this business is very slow, or it's smoothing out, or it's on the decline.

Which is odd because this is most likely the best site on the internet for playing Risk online, so I'm surprised that so few people are signed up/paying to play here...

So, the question becomes: "Does ConquerClub lack effective marketing?"

it lacks effective marketing and customer service. a lot of customers get unhappy because of the lack of updates and service. especially in the map foundry, but also in other area's.

new websites are rising using flash and such which is much smoother. CC just feels old.

I still enjoy playing on it, but i understand the complaints.

Is this true? Do most people on CC feel this way?

Those are some good areas to examine; I'd love for more posts like zimmah's.

[whitestazn88]

I think that the customer service complaint is hard to actually prove. The most users on the forums ever was like 1500, and if the most users ever active was like 22000, then only a __% of the users pay enough attention to the forums for them to really know about the upgrades that are/aren't being implemented.

I think it took a damn long time for them to get a facebook page and a twitter though, that probably would have helped. And if CC weren't so pussy about saying it's a game like RISK, rather than saying "we're not affiliated with that hasbro game that has a world map on it" then they'd get more traffic from people searching for "free online risk". No one is looking for "an online land grab!".

Also, part of it is that kids these days (look at me saying shit like I'm an old man now) don't really know risk as the board game, as they don't really give a shit about board games. So when they could mindlessly play a flashgame on one of the millions of sites, they would probably do that rather than come here to think about their assault cubes an their territ counts.

[BigBallinStalin]

I think that the customer service complaint is hard to actually prove. The most users on the forums ever was like 1500, and if the most users ever active was like 22000, then only a __% of the users pay enough attention to the forums for them to really know about the upgrades that are/aren't being implemented.

I think it took a damn long time for them to get a facebook page and a twitter though, that probably would have helped. And if CC weren't so pussy about saying it's a game like RISK, rather than saying "we're not affiliated with that hasbro game that has a world map on it" then they'd get more traffic from people searching for "free online risk". No one is looking for "an online land grab!".

Also, part of it is that kids these days (look at me saying shit like I'm an old man now) don't really know risk as the board game, as they don't really give a shit about board games. So when they could mindlessly play a flashgame on one of the millions of sites, they would probably do that rather than come here to think about their assault cubes an their territ counts.

Right, I know we're talking about a small target market in respect to the entire market for online flash games, but still I'm not understanding why ConquerClub isn't larger...

[Pirlo]

I think that the customer service complaint is hard to actually prove. The most users on the forums ever was like 1500, and if the most users ever active was like 22000, then only a __% of the users pay enough attention to the forums for them to really know about the upgrades that are/aren't being implemented.

I think it took a damn long time for them to get a facebook page and a twitter though, that probably would have helped. And if CC weren't so pussy about saying it's a game like RISK, rather than saying "we're not affiliated with that hasbro game that has a world map on it" then they'd get more traffic from people searching for "free online risk". No one is looking for "an online land grab!".

Also, part of it is that kids these days (look at me saying shit like I'm an old man now) don't really know risk as the board game, as they don't really give a shit about board games. So when they could mindlessly play a flashgame on one of the millions of sites, they would probably do that rather than come here to think about their assault cubes an their territ counts.

Right, I know we're talking about a small target market in respect to the entire market for online flash games, but still I'm not understanding why ConquerClub isn't larger...

I think because CC is not professional enough. It is a volunteers-based business. No business can prosper fast without real dedication.

like 500.000 signed up... only 20.000-25.000 active members.. this means the first impression sucks. people sign up to play. not to get stuck in 4 games with other new recruits who usually join for the same reason, then find themselves stuck and decide to abandon the site and deadbeat. so actually, one signs up and get stuck for weeks before getting an empty slot again. No welcoming info is another reason.

[rdsrds2120]

Actually, this is something that we should be addressing soon. It looks promising to me, but it is still in the woodwork.

-rd

[BigBallinStalin]

Actually, this is something that we should be addressing soon. It looks promising to me, but it is still in the woodwork.

-rd

Why not share what the CC elite has in mind?

If you've got volunteer admins, map makers, tournament directors, mods, and more, then why not tap into the aggregate skills and knowledge of the fora on this topic?

[rdsrds2120]

Actually, this is something that we should be addressing soon. It looks promising to me, but it is still in the woodwork.

-rd

Why not share what the CC elite has in mind?

If you've got volunteer admins, map makers, tournament directors, mods, and more, then why not tap into the aggregate skills and knowledge of the fora on this topic?

Why not? Because I don't have level 5 clearance, and myself don't know all the details.


As for the volunteer stuff, what exactly are you referring to? To help with what, specifically?

-rd

[BoganGod]

To effectively market any product, the product must be consistent and of a merchantable quality. Successful and expanding businesses(not always the same thing) use customer feed back to more effectively position themselves in what is normally a competitive marketplace.

This site almost has a monopoly on good risk based flash games, yet has done nothing effective to build on that market place position.

Even little things like vote for CC campaigns are poorly managed so those that have the good will to help can't even do so effectively. Where do we go from here? This is a great site, that is poorly run. We can't blame most of the people that attempt to run the site as they are under resourced, and volunteers themselves. We can't criticise(be very careful with this thread bss) too much as that way leads to vindictive banning under an escalating system that is very poorly applied and policed.

Based on the available evidence I think that the paying users of this site are supposed to shut the f*ck up and be pathetically grateful. Lame dice can be implemented(in one case dice which had different numbers assigned than the numbers that were shown on screen.....), turning the screen fuchsia not a problem(how do either of these benefit customers??? Functional benefit not aesthetic benefit please), in the meantime valid and useful suggestions languish for 4yrs......... Has anyone ever asked for lame dice in a suggestion thread and garnered community support? I'm not against different dice, I am against the waste of resources in implementing said dice. Seems to me a little like Blockbuster investing in shelving to better display betamax cassettes. Not logical but could happen if those that have a say lose touch with their customer base.

[DiM]

with proper staff CC could be great. faster better updates keep current users satisfied and also bring in new people.