My two cents: the inaction on some of the features that the community has agreed would make this a better place borders on disdain for people who love CC by the people who own/run CC.
The best example, in my opinion, is the continued inaction on ensuring as-even-as-possible game starts in 1v1 tournaments. Consider a committed player, painstakingly strategizing and winning a couple of rounds, just to end up going last in all 5 finals games on a map that (like more than half the maps) provides a big advantage to the first mover. He's going to think, "Why did I bother when it's really just a coin toss? Do I love this place way more than its owners? Do they understand what motivates their most ardent supporters?"
It's an abusive relationship that more and more players are just going to walk away from. I remember what it was like when we had 30k active players. LackAttack gave a shit, and it showed in every aspect of the game. CC wasn't perfect but there was a clear sense of demonstrable progress on every rough edge.