thegreekdog wrote: It also sounds like there may be a legal reason why the insurance company is not providing benefits (namely something in the paperwork) that would perhaps not be solved by the Affordable Care Act.
This is the part I dispute, severely.
A. Yes, there likely is a "legal reason" why the person's coverage was denied. BUT.. you have to understand how very heavily things are weighted in favor of the insurance companies. They offer contracts and by using the coverage, people "give agreement" to follow... EXCEPT, the contracts are full of more legaleze than credit agreements, AND the truth is most people just don't have any other choice. Few companies offer any choice any more. The US government and very large companies are about the only exceptions. So, the "choice" and "agreement" is you have no insurance or you just take what is offered... and then wind up finding out you paid for something and are getting nothing, sometimes long after the fact.
B. You are very, very seriously underestimating the roadblocks Blue Cross, in particular puts up. I suspect if you have any experience with them, it is with their Highmark plan.. not Keystone, not Select Blue or any of the other lower options they offer. I have had all and can assure you there is a BIG difference.. and I am someone who actually got them to pay things they have denied initially. BUT.. it took me an average of 3 months PER COMPLAINT for over 2 years. It ended because our insurance ended. The only visits not questioned were for me, when I was pregnant.
AND.. before you start saying "isolated example".. that experience led me to do a more than a little investigating and questioning. Every doctor to whom I spoke mentioned similar experiences. They all saw repeated denials of claims --for reasons that always varied. Sometimes "the wrong code" was used -- even though the code was the one the office as given by the company. Sometimes the company would just claim the item was "not covered".. Remember that the literature you get from the company is not the legal contract.. and generally there is some kind of notation that this "explanation of benefits" -- or whatever is "not legally binding".
C. In the past decade, the primary reason for denying care winds up being some unmentioned pre-existing condition... and it quite seriously could be something as minor as forgetting that you got stitches 20 years earlier when you filled out a form or the date of a shot, etc.
D. By requiring insurance companies to cover people with PRE-EXISTING CONDITIONS, a huge source of denials has now been eliminated... and THAT is why the INSURANCE companies, but not doctors and hospitals are so heavily against this bill.