Server Downtime and Data Loss

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Server Downtime and Data Loss

Postby bigWham on Fri Oct 04, 2013 8:14 am

In the late evening of Oct 3 (CC Time) one of our core system data tables suffered data loss and could not be recovered.

The only efficient solution was to roll back our entire database to the most recent backup, which happened to be approximately 24 hours before.

Unfortunately all data from the period between the backup and the event has been lost, including moves made, games started, chat, private messages and forum posts.

Everything is back and running now and 24 hours have been added to all game timers.

We apologize for the inconvenience and will be crediting Premium Members with a 2 days of extension to their Membership, and Freemiums with 4 free speed games in recognition.

Sincerely,
A weary Admin crew.
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Re: Server Downtime and Data Loss

Postby wi1bert on Fri Oct 04, 2013 8:23 am

Sounds like a horrible 24 hours for you guys. Well done and thank you.
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Re: Server Downtime and Data Loss

Postby timrs2001 on Fri Oct 04, 2013 8:24 am

Well that's a drag but it's certainly better than the alternative. Thanks for the quick work.
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Re: Server Downtime and Data Loss

Postby EminenceGrise on Fri Oct 04, 2013 8:25 am

Well done team, those of us in the backup and restore of data salute you.
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Re: Server Downtime and Data Loss

Postby Dustin45 on Fri Oct 04, 2013 8:26 am

A simple sorry would be better then offering something that doesnt help with the problem that 24 hours of data loss created. I understand that things happen . So good job that it wasnt worse than 24 hours. CAuse im sure if it was more than 24 hours of lost data there would not be many people that would have faith and continue playing on a site than cant do a back up.
Last edited by Dustin45 on Sat Oct 05, 2013 9:28 am, edited 1 time in total.
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Re: Server Downtime and Data Loss

Postby hyposquasher on Fri Oct 04, 2013 8:26 am

Thanks much for your efforts in the restore. The IT/Infrastructure side of things is exactly what I do for a living. These kind of high-tension outages suck. At least you had backups. Nicely done.
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Re: Server Downtime and Data Loss

Postby curiousone1 on Fri Oct 04, 2013 8:29 am

These things happen. Pleased all is back up and appr :D eciate the membership extension
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Re: Server Downtime and Data Loss

Postby Artimis on Fri Oct 04, 2013 8:29 am

That explains why all my games vanished. :D
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Re: Server Downtime and Data Loss

Postby L M S on Fri Oct 04, 2013 8:30 am

Dang. Sounds like a mess.
Glad I picked yesterday to work on the bot medal, about 50 times :(
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Re: Server Downtime and Data Loss

Postby sarphinius on Fri Oct 04, 2013 8:30 am

Nice works, folks. Get some sleep, you earned it!
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Re: Server Downtime and Data Loss

Postby betiko on Fri Oct 04, 2013 8:31 am

had some turns that really went well and that went bad for the opponent.. I guess dice don't keep this kind of stuff into consideration? lol..
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Re: Server Downtime and Data Loss

Postby benga on Fri Oct 04, 2013 8:33 am

Can you slow down a bit in your updates and new things, there have been a lot of setbacks lately.
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Re: Server Downtime and Data Loss

Postby generalmighty on Fri Oct 04, 2013 8:35 am

That is great news. I lost a 20 v 4 roll yesterday afternoon.
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Re: Server Downtime and Data Loss

Postby tarareinhart on Fri Oct 04, 2013 8:35 am

Terrible
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