spiesr wrote:You are just explaining what you believe to be problems of the site. You are not explaining why having a paid sheriff to oversee the mods would better handle those problems any better than than the current system. In fact, a paid sheriff to oversee the mods would not have to power to change site policy on newbie farming and similar "issues".
I have explained, A professional is evidently needed as it seems to me. The task at hand is too much for the unprofessional mods to handle on their own. This is NOT meant as a slam, or to just be mean. I think a helping hand is what they need. Someone who knows the right way to say things. Someone who knows that dealing with the public requires that you not take it personally. The public wants, no, demands satisfaction. This is true as a department store customer service rep. as it is an online forum moderator. It is a part of the job. You can not expect the customers to understand your problems. Most do not care. A mod on the other hand, should be expected to solve problems, not escalate them. There are special techniques that customer service reps are taught. The mods need desperately this teacher.