owenator wrote: I think being a privately owned site by one owner is a bit too much especially when there is no one to be accountable to.
Isn't that part of being the sole owner of a business? You make the decisions right or wrong.
owenator wrote: So, in cases where you think of not having for example; internet for 1 month because of issues, well.....it's highly likely that you'll be reimbursed for it in one way or another.
Unless I am mistaken when there have been issues with the site Lack has added time on to my membership.
owenator wrote:In this site, I find that dealing with a number of the admins/mods that I have this feeling that most of them haven't experienced 'life' or real work experience to know how to deal with people let alone deliver customer service.
I have been in retail for about 25 years. I own my own store. I won't tolerate a customer who disrupts my store. I don't give them nearly as my chances as members of CC get.
owenator wrote:Ultimately for us premium members, when we get punished or warned, it's annoying and frustrating to see how little is done from this site to try to become more customer oriented.
Maybe I am misunderstand what you said here. I consider punishing or warning someone who is being disruptive or breaking the guidelines to be good customer service. I have never had a customer in my store complain that I told someone else to quit swearing except the customer who was swearing.
owenator wrote: I mean, we do pay money to support this site, don't we? Getting 'unlimited games', well f*ck it. If that's what's considered being treated special and as they say on their site "feeling warm and fuzzy", well take your warm and fuzzy crap and tell me how you can get away with so much shit when your paying members are questioning your judgment.
What did you pay for that you are not getting?
owenator wrote: Fine, tell me to grow some balls, and thicker skin, blah blah blah. I bet you wouldn't take that bullshit if you called your cellphone company and that rep said that exact same line to you.
I am willing to bet most people on the internet wouldn't treat their cellphone company rep the way admin and some mods are treated here. It is amazing how people change when they can't be held as personally responsible as in real life.