[21-Jan-2008] Today's technical difficulties

[lackattack]

After installing an updated version of the Classic map, many complaints started to pour in about it. I rushed a bit too quickly to put the old version back. Two bad things happened:

1. I uploaded incorrect map code from a backup. This caused everyone who took their turn on the Classic map to earn bonuses for ALL continents

2. Changing map versions too many times caused a database overload, which made the website unstable. Many forum posts submitted during this time appear in duplicate. I had to take down the website for repairs.

I'm sorry for all the trouble. I'll try to not let it happen again

If you were in a Classic map game or speed game that was affected by these mishaps, we will delete the game and refund any points lost/gained. Please submit a support ticket to Technical Support & Game Problems via the Help page containing the game number(s) and a staff member will verify and delete the game.

[gimil]

Horray for the speedy recovery

Three cheers

[pepperonibread]

Thanks lack!

[rebelman]

no bother lack and the offer to restore pts. is a very generous one and I am sure will be appreciated by all.

[dbyron]

anyone having problems submitting the e-ticket? anytime i try hitting 'open ticket' i get this message "Error: You have provided an invalid security code" and if i enter the new security code on that page i still get the same message

[Optimus Prime]

anyone having problems submitting the e-ticket? anytime i try hitting 'open ticket' i get this message "Error: You have provided an invalid security code" and if i enter the new security code on that page i still get the same message

It's been happening for days to me.

[Twill]

We are still trying to track down the exact source of that bug, but if you switch browsers (IE->FF or FF->IE, can't remember which), it should work

If you can't submit a ticket, PM me and I'll forward it...but use the support ticket first, pretty please!

Twill

[JOHNNYROCKET24]

thanks Lack,

but I have too many games to go through and determine what happened. Im just going to eat the loss.

[kingprawn]

thanks Lack,

but I have too many games to go through and determine what happened. Im just going to eat the loss.

Probably profited from it

[dbyron]

We are still trying to track down the exact source of that bug, but if you switch browsers (IE->FF or FF->IE, can't remember which), it should work

If you can't submit a ticket, PM me and I'll forward it...but use the support ticket first, pretty please!

Twill

Thanks Twill. I was using FF and getting that error but I gave it a go with IE and everything worked fine

[Avenger95050]

how long does it take for support to get back to people?

[jennifermarie]

give them some time, a lot of etix are flowing in right now

[khazalid]

thanks Lack,

but I have too many games to go through and determine what happened. Im just going to eat the loss.

f.o with your 'loss'

more like a desperate rush to start as many turns as you could, no wonder you are letting it lie.

[muy_thaiguy]

Good thing I wasn't playing any turns on classic at the time. Anyways, keep up the good work lack!

[iamkoolerthanu]

thanks Lack,

but I have too many games to go through and determine what happened. Im just going to eat the loss.

f.o with your 'loss'

more like a desperate rush to start as many turns as you could, no wonder you are letting it lie.

[unkannijim]

thanks for sorting the prob nice and quickly!!! i was pretty annoyed for a while :@)

[Ramned]

1633804

then can this be deleted as 1 player received about 25 armies to our 3 each?

[ozmars]

Game 1602976

2008-01-21 22:38:56 - Longbeard receives 5 armies for holding North America
2008-01-21 22:38:56 - Longbeard receives 2 armies for holding South America
2008-01-21 22:38:56 - Longbeard receives 5 armies for holding Europe
2008-01-21 22:38:56 - Longbeard receives 7 armies for holding Asia
2008-01-21 22:38:56 - Longbeard receives 2 armies for holding Oceania
2008-01-21 22:38:56 - Longbeard receives 3 armies for holding Africa
2008-01-21 22:38:56 - Longbeard receives 3 armies for 5 territories
2008-01-21 22:45:30 - Longbeard deployed 27 armies on Eastern United States

It’s funny that he’s holding the entire map with 5 territories! He must be very very influential!

Please delete! I was going pretty badly anyway!

[luapie]

Was one of those games...

Would like to recveive my points back

Grtz

[JoJo 73]

Game number 1641566

Opponent got 27 men.

Can this be deleted please.

JoJo 73

[CrabNebula]

To everyone who has these problems, go to Help tab on top put the subject and description and submit the e-ticket. I did and it was deleted within an hour.

[TheBro]

thanks Lack,

but I have too many games to go through and determine what happened. Im just going to eat the loss.

Thanks

[BeepBeepImaJeep]

2008-01-21 22:47:55 - BeepBeepImaJeep receives 5 armies for holding North America
2008-01-21 22:47:55 - BeepBeepImaJeep receives 2 armies for holding South America
2008-01-21 22:47:55 - BeepBeepImaJeep receives 5 armies for holding Europe
2008-01-21 22:47:55 - BeepBeepImaJeep receives 7 armies for holding Asia
2008-01-21 22:47:55 - BeepBeepImaJeep receives 2 armies for holding Oceania
2008-01-21 22:47:55 - BeepBeepImaJeep receives 3 armies for holding Africa
2008-01-21 22:47:55 - BeepBeepImaJeep receives 3 armies for 10 territories

Happened in game 1459910, is there no way of having them removed? Would be a shame to delete the whole game as its quite nicely balanced.

[decoulombe]

Thankyou lack, keep up the good work

[RL_Orange]

Thanks lack, things like that happen. But the way you act upon it, my compliments