I wasn't picking on individuals, 2d, as much as the culture. At the time, I thought the switch from premium to freemium had meant that I was no longer able to make a poll, that's all; I was obviously tired and/or distracted. Had it been my first poll, I may have asked, but I did make one before. Perhaps I just forgot how because I'm getting old
As a general rule, I think people are more likely to stick around if people are supportive rather than critical. I've played other games in other places where someone says "What a noob!" - and, if one actually is new, it's very off-putting. Everyone has to start somewhere. Perhaps it's the natural educator in me, but I will always aim to help those who don't know something rather than criticise them for not knowing.
That said, there are plenty of people who deserve some criticism because they should know better than to act the way they do.
Maybe it is too late, maybe it isn't; I've seen a few requests for guide games in the past few months. Maybe if there was a bit more flexibility about changing user names, it would help people to return - on other sites, I used my real name in the early days of online gaming, which I'd never do now because of identity theft. It may also help if some of the suggestions could be implemented more quickly, although I understand that some of them are not easy or quick.