CC Premium membership thread

[TeeGee]

This. And just cancel the auto-pay after you buy it if you don't like it. Problem solved.

How does one cancel the auto pay? This frankly pisses me off if I've been put on an auto-pay. I religiously avoid auto-pays.

I believe it is done in your account section in the store. If you have an active subscription you can cancel it here https://www.conquerclub.com/player.php?mode=account

Yea, I just did it in the account. But as I was exploring it through paypal just now, I didn't like that it said 'agree and continue.' That means that there is another screen. It should say 'make payment' or something to that effect. Now, I paid for a premium 5 months early when that was not my intent.

The agree and continue button is part of the paypal website, not conquer club

[ViperOverLord]

Credits costing different rates at different prices....okay.

But there's still two troublesome issues.

1. Gifting someone premium from your account is roughly $35, which is $5 more for why?
2. Even at the higher rate, one has to buy a bunch of credits at more than $35; and that is very inconvenient, especially for members who are not seeking to go the credits route.

Actually it isn't. They are both 3500 credits. At the moment the only way to gift membership is through credits. if there is enough people request subscription gifting then I am sure wham will price match current subscription prices.

Gifting memberships has always been an extremely low form of revenue for CC and I am sure that BW did not expect this reaction. Plus these prices have been in place for months and it is only now there is an uproar about it shows that it is a small minority affected.

Okay...Where is the buy 3500 credits option? And a one year premium non gift certificate is the equivalent of 2,999 credits (at the 2500 credits for $25 clip). So, no. They're not the same price.

I actually applaud CC for throwing credits out there and giving people incentive to pay more upfront for a cheaper membership. That win-win and is not the issue. The issue is that there is no need to make gifting premiums more inconvenient and more expensive. In my mind, that is lose-lose. And the percentage of revenues doesn't seem to be relevant in that regard.

[ConfederateSS]

Let's see The small minority affected..WITH THE RISE OF THE BLUE AND SILVER REBELLION!!HA!HA!HA!.......ALSO KEEP THE COUNT DOWN GOING 9999 etc.etc,.ConfederateSS..out!

[ViperOverLord]

The agree and continue button is part of the paypal website, not conquer club

You could be right (or wrong). I've only done one other non cc purchase on paypal as of late; and I don't remember the exact details. I'd be interested in other opinions/outlooks. It's poorly crafted in any event.

[ViperOverLord]

As for auto subscribe, there is no mention of it when checking out. I'm surmising that it is in the (external) terms and conditions link.

Could tricking people into auto-subscribe make CC more money? It could. But I think its going to sour some of their good will. So, take the good with the bad. I'm sure these things have been considered, and the deed has been done; so I won't be lecturous about it.

But if I were advising them from a customer p.o.v. and possibly a business p.o.v. I would have the auto-subscribe noted in the check-out. Even if the box is already checked, at least give the payer a sporting chance at not subscribing for it. Having it buried and unknown is going to be perceived as an ambush tactic and however many months from now when these auto renews start kicking in, we may see a lot of outrage.

[nietzsche]

It's clear that it gets people angry, when you do something like that.

Normally, in the real world when I start to suspect someone is trying to fool me or has practices that doesn't seem honest, i start losing confidence. And as soon as I have another option I switch.

It's normal in many sites that provide subscription to offer such option, but they are clear about it. Not all of course, a couple of years ago I had the same problem with a webhosting site. What happened? I stopped using that webhosting site after a couple of angry emails.

The issue here is that people find they were not clear about it. That's what getting people upset.

Why deny it instead of fixing it?

[TeeGee]

It's clear that it gets people angry, when you do something like that.

Normally, in the real world when I start to suspect someone is trying to fool me or has practices that doesn't seem honest, i start losing confidence. And as soon as I have another option I switch.

It's normal in many sites that provide subscription to offer such option, but they are clear about it. Not all of course, a couple of years ago I had the same problem with a webhosting site. What happened? I stopped using that webhosting site after a couple of angry emails.

The issue here is that people find they were not clear about it. That's what getting people upset.

Why deny it instead of fixing it?

Nobody is denying it... It was all clearly listed in the announcement on September 1st last year

viewtopic.php?f=634&t=207470

That was over 4 months ago and it isn't an issue until now? That shows how serious an issue it really is to me

[nietzsche]

It's clear that it gets people angry, when you do something like that.

Normally, in the real world when I start to suspect someone is trying to fool me or has practices that doesn't seem honest, i start losing confidence. And as soon as I have another option I switch.

It's normal in many sites that provide subscription to offer such option, but they are clear about it. Not all of course, a couple of years ago I had the same problem with a webhosting site. What happened? I stopped using that webhosting site after a couple of angry emails.

The issue here is that people find they were not clear about it. That's what getting people upset.

Why deny it instead of fixing it?

Nobody is denying it... It was all clearly listed in the announcement on September 1st last year

https://www.conquerclub.com/forum/viewt ... 4&t=207470

That was over 4 months ago and it isn't an issue until now? That shows how serious an issue it really is to me

Ok you focused on one word of my post. That was a poor word choice in my part, perhaps "defend" was a better word.

Costumers complaining is a problem for a business. You want your costumers happy, of course there will always be assholes and there's not much you can do about it but it seems to me this is a legitimate complaint.

If the decision has been made that this is how it's going to be (bigWham surely has his reasons) then simply be clear about it. And I mean be clear about it at the moment of payment, not in the forums, I spent most of the time in the forums and very rarely do I visit the announcements section.

Since this is a change in the way things were being done, it deserves a clear announcent where you make sure everyone renewing the membership will see.

Now, I also dislike the different pricing, but there's not much I can do about it, as i said, it's a new strategy and I will decide when I have to what decision do I take.

To me 30 dls for a place i visit almost every day of the year is still cheap.

[Keefie]

It's clear that it gets people angry, when you do something like that.

Normally, in the real world when I start to suspect someone is trying to fool me or has practices that doesn't seem honest, i start losing confidence. And as soon as I have another option I switch.

It's normal in many sites that provide subscription to offer such option, but they are clear about it. Not all of course, a couple of years ago I had the same problem with a webhosting site. What happened? I stopped using that webhosting site after a couple of angry emails.

The issue here is that people find they were not clear about it. That's what getting people upset.

Why deny it instead of fixing it?

Nobody is denying it... It was all clearly listed in the announcement on September 1st last year

https://www.conquerclub.com/forum/viewt ... 4&t=207470

That was over 4 months ago and it isn't an issue until now? That shows how serious an issue it really is to me

TeeGee, where in that announcement does it state that 1. Members who buy premium using a card or paypal will be renewed automatically ? 2. There is a price increase for those purchasing with credits ?

[ConfederateSS]

How about this issue jackass...1)No one is going to look at your stupid announcement about renewing..OH! I don't know..UNTIL It is TIME FOR THEM TO RENEW...2)NOWHERE in that announcement does it say anything about tricking members.with AUTO-PAY.or Gift memberships that are more than regular ones.SMART ASS.It still doesn't...So you might want to go back and unlock it ..re-edit it ..Then open your mouth..WE said it in a place where no one gives a crap...Maybe you should have started Central Command back then..Then slapped the store updates on the Central Command page blow up box..Where the events are..I know who would want to know how and where ,and to what form membership payment and other money issues are to be handled.Or have membership payment where dice stats is located..I know dice stats is so useful ..ISSUE LACKEY ...ConfederateSS..out!!!!!! P.S.Once again thank you HIGH COMMAND for making me use poor words..

[TeeGee]

[
TeeGee, where in that announcement does it state that 1. Members who buy premium using a card or paypal will be renewed automatically ? 2. There is a price increase for those purchasing with credits ?

It's not my announcement but I can clearly see that it says you are purchasing a subscription, not a 1 off

and why does there have to be an announcement on price? I don't know many businesses that make a song and dance about a price change.
Have you ever seen McDonalds advertise a price increase? What about Coca-cola or Pepsi?

[ConfederateSS]

You want to use that as an example..Coke..Pepsi..etc.have many things to sell..Conquer Club offers one thing world wide..The game of RISK...TeeGee..every State..Store..Gas Station..Makes up there own prices based on..where they are located..the taxes involved..Why on a dollar menu..does a double cheeseburger.cost $1.19 plus tax..it should cost $1.00...In New York City a 20oz pop costs 3.00plus..In Michigan it costs $1.29plus 10cents recycle deposit..In Idaho it is like 79cents.Due to different State Taxes or lack of..So a Conquer Club Membership by your ways..could be..in Alaska it would cost $5.00US.But in Nepal it could cost a $1,000 US dollars..Conquer Club had a set price world wide.$25.00 US...for a reason..So yes ,you have to tell people ,a price increase..Because it affects everyone at the same time, everywhere at once...AND BE VERY VERY CLEAR ABOUT IT!!..ConfederateSS..out!

[TeeGee]

You want to use that as an example..Coke..Pepsi..etc.have many things to sell..Conquer Club offers one thing world wide..The game of RISK...TeeGee..every State..Store..Gas Station..Makes up there own prices based on..where they are located..the taxes involved..Why on a dollar menu..does a double cheeseburger.cost $1.19 plus tax..it should cost $1.00...In New York City a 20oz pop costs 3.00plus..In Michigan it costs $1.29plus 10cents recycle deposit..In Idaho it is like 79cents.Due to different State Taxes or lack of..So a Conquer Club Membership by your ways..could be..in Alaska it would cost $5.00US.But in Nepal it could cost a $1,000 US dollars..Conquer Club had a set price world wide.$25.00 US...for a reason..So yes ,you have to tell people ,a price increase..Because it affects everyone at the same time, everywhere at once...AND BE VERY VERY CLEAR ABOUT IT!!..ConfederateSS..out!

That is very narrowminded thinking. I do not live in the same country as you. Exchange rates fluctuate.

Last time I purchsed membership the aussie dollar was buying USD$1.15, now it is buying 80cents.. So there are fluctuations.. last time 1 years membership cost me $21.75, next time it will cost me double that unless the aussie dollar makes a recovery. It only stays stagnant inside the USA, for the rest of the world it is very different,sometime we save, other times we suffer. So a price change will not always affect everyone everywhere. but that is off topic


Maybe we shouldnt have had a price increase and stayed on the old aging servers and 2nd rate hosting with the lag we all loved so much?

You can have your cake and you can eat it too, but be prepared to pay for it..

As for trying to please you all,last time I made a global announcement to tell people what was happening, I got shot down for "being too invasive". With a community this size we can't please everyone, nor should we try too. But there are very few of you complaining here out of 10,000 for a pricing structure that has been in place for well over 4 months. It didn't happen this year, it was 1st Sept Last year and not a whimper until now.... what does that say?

[nietzsche]

[
TeeGee, where in that announcement does it state that 1. Members who buy premium using a card or paypal will be renewed automatically ? 2. There is a price increase for those purchasing with credits ?

It's not my announcement but I can clearly see that it says you are purchasing a subscription, not a 1 off

and why does there have to be an announcement on price? I don't know many businesses that make a song and dance about a price change.
Have you ever seen McDonalds advertise a price increase? What about Coca-cola or Pepsi?

Well it was not exactly a change in the price but in the charging strategy, or pricing strategy, whatever it's best named to describe it.

What if Mcdonalds started charging you every tuesday for a big mac even if you don't go because they have in their files you went there the previous tuesday? That change surely would need to be clearly advertised.

subscription is a valid, used method, but you have to let people know what they are signing for, and especially you have to make it very clear for your previous costumers that we used to the unique charge method.

Again, it's a strategy, the future will tell if it was a good decision.

[TeeGee]

[
TeeGee, where in that announcement does it state that 1. Members who buy premium using a card or paypal will be renewed automatically ? 2. There is a price increase for those purchasing with credits ?

It's not my announcement but I can clearly see that it says you are purchasing a subscription, not a 1 off

and why does there have to be an announcement on price? I don't know many businesses that make a song and dance about a price change.
Have you ever seen McDonalds advertise a price increase? What about Coca-cola or Pepsi?

Well it was not exactly a change in the price but in the charging strategy, or pricing strategy, whatever it's best named to describe it.

What if Mcdonalds started charging you every tuesday for a big mac even if you don't go because they have in their files you went there the previous tuesday? That change surely would need to be clearly advertised.

subscription is a valid, used method, but you have to let people know what they are signing for, and especially you have to make it very clear for your previous costumers that we used to the unique charge method.

Again, it's a strategy, the future will tell if it was a good decision.

Now that I won't argue with Maybe it would be an idea to add the word subscription to the premium purchases in the store. That is up to the Big boss and unless someone makes a suggestion in the suggs forum (yes bigwham reads that forum) he probably will not see it ... get to work guys

[BoganGod]

BoganGod, bigWham's personal life is none of your business. You don't deserve an answer, so stop sticking your nose in things that do not concern you.

Mets, thank you so much for taking time out from banging your single issue drum. If your reading skills were on par with your faux outrage acting skills, you wouldn't have posted the dribble above.
I don't give two shakes of a diseased rhythm stick what BW does with his personal life. Never asked about that, don't want to know. Do want to know when he is getting back, as he appears to be the only person able/authorized to clarify this muddy mess. Back to your tub thumping kiddo.

What world do you live in where you have some sort of right to know when bigWham is or is not on vacation, and will or will not be available to answer your specific question? He is not going to tell you, no one is going to tell you, because it is none of your goddamn business. Stop pretending like you matter.

Ok 1st off BoganGod already said he dose not give a rats ass about BW personal life But if BW is the only person that can resolve
this Issue then who is in charge nobody
2ND WPRJ has a great question give him a real answer not bullshit !!!

Ted, ted, ted, you will be up in C&A for bigotry soon. Don't try and discriminate unfairly against metsvan by using logic.

[codierose]

[
TeeGee, where in that announcement does it state that 1. Members who buy premium using a card or paypal will be renewed automatically ? 2. There is a price increase for those purchasing with credits ?

It's not my announcement but I can clearly see that it says you are purchasing a subscription, not a 1 off

and why does there have to be an announcement on price? I don't know many businesses that make a song and dance about a price change.
Have you ever seen McDonalds advertise a price increase? What about Coca-cola or Pepsi?

Well it was not exactly a change in the price but in the charging strategy, or pricing strategy, whatever it's best named to describe it.

What if Mcdonalds started charging you every tuesday for a big mac even if you don't go because they have in their files you went there the previous tuesday? That change surely would need to be clearly advertised.

subscription is a valid, used method, but you have to let people know what they are signing for, and especially you have to make it very clear for your previous costumers that we used to the unique charge method.

Again, it's a strategy, the future will tell if it was a good decision.

Now that I won't argue with Maybe it would be an idea to add the word subscription to the premium purchases in the store. That is up to the Big boss and unless someone makes a suggestion in the suggs forum (yes bigwham reads that forum) he probably will not see it ... get to work guys

So how do you cancel this contract ?
There is absolutely zero information about this contract your wanting us to sign up for.
At least there should be some small print tell you how your getting robbed.

[ViperOverLord]

It's clear that it gets people angry, when you do something like that.

Normally, in the real world when I start to suspect someone is trying to fool me or has practices that doesn't seem honest, i start losing confidence. And as soon as I have another option I switch.

It's normal in many sites that provide subscription to offer such option, but they are clear about it. Not all of course, a couple of years ago I had the same problem with a webhosting site. What happened? I stopped using that webhosting site after a couple of angry emails.

The issue here is that people find they were not clear about it. That's what getting people upset.

Why deny it instead of fixing it?

Nobody is denying it... It was all clearly listed in the announcement on September 1st last year

viewtopic.php?f=634&t=207470

That was over 4 months ago and it isn't an issue until now? That shows how serious an issue it really is to me

1. That's not an announcement on auto subscriptions.
2. In the second place, a forum announcement would still be no substitution for clear purchasing agreements at the time of purchase.

But honestly, I'm not taking this personal. The auto subscription is easy enough to cancel. CC is still a great value to me. I just predict that this is going to be a source of problems for admin. We'll see.

[WPBRJ]

teegeeee

i really don't care when this was announced i dint use it until recently that's the point! that announcement was vague at best and it certainly dint cover any thing that i am complaining about. ya no one has said anything for four months that means for 4 months a lot of gullible people paid more that's all it means. most probably as stated in this thread din't even know they were buying a reoccurring membership. most probably had no back bone and felt it was just easier to pay than complain.

personally i really don't care if you charge 30 or 40 but it should be 30 or 40 for everyone not 30 for a subscription and 40 for gift or if you don't want the subscription you have to pay 40. its not how much it costs, its the uneven costs to me, who does purchase a few gifts for friends that i have to pay more for the same thing.

if i go into McDonald and buy a big mac they don't charge me more if i want to gift it too my friend!!!! they don't charge me more if i don't want to buy a membership so your point is mute about not having to say anything about price.

bottom line is this whole membership pricing is cheap and underhanded to try and make more money! it was a poor decision and it will hurt this site. i have been playing risk on line for 20 years now and i have watched sites come and go. i hope big wham or who ever the owner is that he gets his head out of his ass and realizes that he has to at least try and make customer happy for this site to work!!!!

[TeeGee]

teegeeee

i really don't care when this was announced i dint use it until recently that's the point! that announcement was vague at best and it certainly dint cover any thing that i am complaining about. ya no one has said anything for four months that means for 4 months a lot of gullible people paid more that's all it means. most probably as stated in this thread even new they were buying a reoccurring membership. most probably had no back bone and felt it was just easier to pay than complain.

personally i really don't care if you charge 30 or 40 but it should be 30 or 40 for everyone not 30 for a subscription and 40 for gift or if you don't want the subscription you have to pay 40. its not how much it costs, its the uneven costs to me, who does purchase a few gifts for friends that i have to pay more for the same thing.

if i go into McDonald and buy a big mac they don't charge me more if i want to gift it too my friend!!!! they don't charge me more if i don't want to buy a membership so your point is mute about not having to say anything about price.

bottom line is this whole membership pricing is cheap and underhanded to try and make more money! it was a poor decision and it will hurt this site. i have been playing risk on line for 20 years now and i have watched sites come and go. i hope big wham or who ever the owner is that he gets his head out of his ass and realizes that he has to at least try and make customer happy for this site to work!!!!

Let me be totally honest here.. I really don't know, it is not my website and I am not an employee. I am a volunteer, which means I have absolutely stuff all to do with the financial decisions or ongoing site changes of bigwham p/l. If its a bad choice and causes the company to collapse I stand to lose nothing, in fact I will gain some of my life back that I choose to spend here.
I am basing my opinions on what I see in the forum and that is nobody complained before now.
I also know that gift subscriptions make up bugger all of the income (but that is 2nd hand info), but cause grief for admins in extra work when premium is gifted to the wrong user and the paid staff have to waste time correcting this. Maybe that is the reason for the different pricing. The only way to really know is to invest in the company. (by that I mean request to purchase shares, not pay for membership)

[ConfederateSS]

Oh!My!God..shut the Hell up..The only one who can gift a membership to the wrong person is us.That would be our fault not the High Command's.We are the one typing in the name of the user getting it..Do you want a reason why,more members are finding out now..Because Conquer Club was founded by Lackattack in January .So there are more members who will renew..in Jan.Feb.,Mar...then in Sept.,Oct.,Nov....So more people are seeing the light.of trickery.As far as you..you have paid in Aussie money.yes.the past few years.but equal to $25.00.US...why..Because(I don't care)..,THE USA IS NUMBER ONE IN THE WORLD RIGHT NOW.So we are held up as the high standard right now...Both of our countries used to be owned by the former ruler of the world.GREAT BRITAIN,that everyone in the 18th and 19th centuries looked up to.before that Spain..I am with former Pres.Nixon in saying..The next ruler of the World will be an old one......CHINA..so get ready..ConfederateSS..out!!!!P.S..I also said I didn't care if they raised prices to 40 or 50 as long as it is for everyone across the board and everyone is told..So don't tell me about staying in the past..You better write what I say.If you are going to throw it back in my face!!

[Keefie]

I've made the following two suggestions to BW. He has agreed to include them in his next review and make changes accordingly.

1. Make it a lot clearer in the store that when paying by card or paypal the payment is for a subscription. As well as this give clear instructions as to how a subscription can be cancelled.. Also emphasise that the price for premium is $35 and that by purchasing a subscription the member is receiving a discounted price of $29.99.

2. Make it possible to buy credits in the correct denominations for membership and gifts ie: 3500, 1200 and 600. These are the major purchases folk are going to make so it makes sense.

[ConfederateSS]

Thank You Kindly. Keefie..High Command..I am not mad TeeGee..I am just saying what I have to say..ConfederateSS...out!!!!!!

[WPBRJ]

I've made the following two suggestions to BW. He has agreed to include them in his next review and make changes accordingly.

1. Make it a lot clearer in the store that when paying by card or paypal the payment is for a subscription. As well as this give clear instructions as to how a subscription can be cancelled.. Also emphasise that the price for premium is $35 and that by purchasing a subscription the member is receiving a discounted price of $29.99.

2. Make it possible to buy credits in the correct denominations for membership and gifts ie: 3500, 1200 and 600. These are the major purchases folk are going to make so it makes sense.

i am not sure were this $35.00 is coming from but if i have to buy 3500 credits to buy a membership for myself or to gift it costs $39.00 not 35

2nd not sure were you got this discount from if we buy a reoccurring membership if this is the case the price was raised from 25 to 39 and that is just not the case. it was never mentioned as a discount that is the big boy backpedaling and trying to make it out as if he were doing us a favor and this is just not the case.

lastly we should have a option for a 1 time payment or a reoccurring payment and or a gift for $29.99 or 39 what ever the price point is it is just that simple.

oh i am guess by BW talking to you that he is back why is he not in here discussing this with us is he to good for that? by not talking to us he is sending a very clear message that he wants our money but does not want to talk to us about a problem. no post speaks volumes to a paying costumers who have been supporting this site for many years not only by membership but by buying friends memberships who could not afford to buy on there own!!!!!!!!

[iAmCaffeine]

Can people stop giving TeeGee shit? Like seriously, grow up. He's a volunteer and one of the best mods this site has seen in quite a long time. He's trying to provide a voice of reason whilst the owner of this place buries his head, so give him the respect he deserves.

Secondly, people really need to clarify what their issues are here. Xbox Live have three types of subscription: (1) £40 for the year w/out subscription; (2) £15 for three months w/ subscription or; (3) £5/month w/ subscription. Nowhere in the checkout or options does it state the latter two options are subscriptions. It's a common business strategy unfortunately, but I think Conquer Club will see some drastic changes to ensure its survival. You can opt out, get over it.

The only issue really is that gifting a premium costs more. That I can understand the rage for.