CC Premium membership thread

[TeeGee]

Hey Few

The only help I can offer here is to give you a link for an e-ticket http://support.conquerclub.com/open.php

Only the red guys have access to see what happens on the money side of CC and 99.9% of the time the only way to reach them is to open a ticket and that gives you a direct line to them

[ScaryTeded]

BigWham. I appreciate all that you, the volunteers and admins have done are doing and will do.
thank you.

Hi all: Just to let you know I will be making changes to the shop soon that should make the subscription aspect 100% clear.

I would appreciate your help, and the help of the volunteers/admins in correcing a minor problme giftign omeone with a memberhsip that could become a big probem in terms of PR. Lets make this a win-win rather than a lose-lose.

Essentially my clan, the Legion is trying to help any of our members facing problems in renewing their membership by gifting them. which involves figuring out how to give you money. snd keeping the site active and growing.

In the same spirit I will offer to purchase a premium membership for any Legionnaire who needs one. If there is more than one Legionnaire who needs help with the membership let me know. The clan takes care of its own.

I still have 1 yr premium membership to gift to a clan mate that is freemium and wants it.
This membership was kindly gifted from Pixar (who won my interclan tourney)
Basically I ran a dubs tourney, winners take a yrs premium ( jc's ark). Pixar is a mod thus doesn't need it. Any takers? I would turn silver to gold as soon as someone responds.
Cheers jcstriker (Jamie)

In the same spirit I will offer to purchase a premium membership for any Legionnaire who needs one. We work as a Team and family
thats how we were in the lotz , The clan takes care of its own how it should be.
Teddy

I am sure you would be especially interested to know that chemefreak your biggest fan and one of the richest people in CcC would like to drop into your home and make you a special gift, once you lift the restraining order:

I'm rich Plus, I am currently milking my last free CD membership...so if anyone needs one, let me know.

However when our clan tried to help out one of our members dyrtydog by gifing him with a 3 month premium through Order #3377 . it didn/t work.

Re: Offer still stands.

actually

I can use one

Might be a few glitches in the system with the new CC purchase credit system, cc'ed Cheme to smooth out any glitches and maybe make it a full year

Success! Your order was fulfilled.
Following is your receipt for Order #3377 on the Conquer Club Store.
Username: Fewnix
Order Id: 3377
Amount: 1,200C
Time: 14 Jan 2015 20:30:17 ET

p.s. We need you.

Re: should be 3 months to dd

Sent: Thu Jan 15, 2015 9:02 pm
From: dyrtydog
To: Fewnix
didnt work

help in this matter gets you extra special karma points from me.

Few, the often misunderstood Minister of Information for the ++Legion++

Support Ticket created over this Issue

Teddy

[Fewnix]

Re: trying to bring everyone together in a win-win

Sent: Sat Jan 17, 2015 5:29 pm
From: bigWham
To: Fewnix
this was done.
------------------[quote="Fewnix"]Hey there back

thanks, ts clear now what happened , some of it is me screwing up, a lot of which speaks to what we all want, a simple clear system to allow people to send you money and keep the site gong. I

I logged into dirty dogs profile, where it says give premium. with the idea that if clicked on that labels and followed the steps I I would be giving premium to dd.

That took me to a page with various options. the first few listing various memberships 12 months, 3 months, 1 months. I chose Personal Premium Membership - 3 Months [?]
1,200C

I took the steps necessary to by that membership ,which involved buying credits though PayPal and was told Success.!! I thought I had done what I wanted to do, buy Dd a 3 month membership.

--------------------
BUT what is clear now if I should have picked a different option buy a gift certificate for 3 months. And I assume If I did that there would be a processin place to then send that certificate to DD and he cashes it.??
---------------------------------
To solve this small problem and make this a big win-win for all can you or someone switch that 3 month from my account to dyrtydog . seriously it would be a nice gesture winning you points .

we cool?

thank you.
appreciate all that you have done, are doing and will do

[owenshooter]

Re: trying to bring everyone together in a win-win

Sent: Sat Jan 17, 2015 5:29 pm
From: bigWham
To: Fewnix
this was done.
------------------

Hey there back

thanks, ts clear now what happened , some of it is me screwing up, a lot of which speaks to what we all want, a simple clear system to allow people to send you money and keep the site gong. I

I logged into dirty dogs profile, where it says give premium. with the idea that if clicked on that labels and followed the steps I I would be giving premium to dd.

That took me to a page with various options. the first few listing various memberships 12 months, 3 months, 1 months. I chose Personal Premium Membership - 3 Months [?]
1,200C

I took the steps necessary to by that membership ,which involved buying credits though PayPal and was told Success.!! I thought I had done what I wanted to do, buy Dd a 3 month membership.

--------------------
BUT what is clear now if I should have picked a different option buy a gift certificate for 3 months. And I assume If I did that there would be a processin place to then send that certificate to DD and he cashes it.??
---------------------------------
To solve this small problem and make this a big win-win for all can you or someone switch that 3 month from my account to dyrtydog . seriously it would be a nice gesture winning you points .

we cool?

thank you.
appreciate all that you have done, are doing and will do

you should really learn how to quote, this makes zero sense...-Jn

[Fewnix]

As we are discussing in this thread, there have been some problems with the new system of buying Premium memberships or gifting someone with a Premium membership. I had a particular problem, where I thought I had done what I wanted to do, gift a member of my clan a 3 month membership, and it didn't work. No premium membership for my clan mate, clan mate not able to carry the game load he wanted, clan mate not happy, me not happy.

I Pm' ed BigWham, the owner of the site, Big Wham replied to me and fixed the problem. Now clan mate happy, me happy
--------------------------
The details are in the quotes. clicking on Personal Premium Membership - 3 Months [?]
1,200C extended My Personal Membership three months. To gift my clan mate with a 3 month membership I should have clicked on Buy a Gift Certificate for 3 months
.
I asked BigWham if he could switch that 3 month from my account to my clan mates account and he did it, no fuss no muss.

Sent: Sat Jan 17, 2015 5:29 pm
From: bigWham
To: Fewnix
this was done.

Where I come from, if you have a problem with how a site operates, and you PM the owner and he not only replies to you personally, he fixes the problem, he gets thanks.

thank you BigWham

Re: trying to bring everyone together in a win-win

Sent: Sat Jan 17, 2015 5:29 pm
From: bigWham
To: Fewnix
this was done.
------------------

Hey there back

thanks, ts clear now what happened , some of it is me screwing up, a lot of which speaks to what we all want, a simple clear system to allow people to send you money and keep the site gong. I

I logged into dirty dogs profile, where it says give premium. with the idea that if clicked on that labels and followed the steps I I would be giving premium to dd.

That took me to a page with various options. the first few listing various memberships 12 months, 3 months, 1 months. I chose Personal Premium Membership - 3 Months [?]
1,200C

I took the steps necessary to by that membership ,which involved buying credits though PayPal and was told Success.!! I thought I had done what I wanted to do, buy Dd a 3 month membership.

--------------------
BUT what is clear now if I should have picked a different option buy a gift certificate for 3 months. And I assume If I did that there would be a processin place to then send that certificate to DD and he cashes it.??
---------------------------------
To solve this small problem and make this a big win-win for all can you or someone switch that 3 month from my account to dyrtydog . seriously it would be a nice gesture winning you points .

we cool?

thank you.
appreciate all that you have done, are doing and will do

you should really learn how to quote, this makes zero sense...-Jn

[owenshooter]

has this been fixed? i refuse to pay for premium until this is resolved... just turned silver and am looking to go gold again... talk to me, goose...-Jésus noir

[JamesKer1]

has this been fixed? i refuse to pay for premium until this is resolved... just turned silver and am looking to go gold again... talk to me, goose...-Jésus noir

Check the store.

Here, I'll even link it for you

https://www.conquerclub.com/player.php?mode=store

It's all fixed in accordance with complaints. Now go buy your premium.

[owenshooter]

Check the store.

Here, I'll even link it for you

https://www.conquerclub.com/player.php?mode=store

It's all fixed in accordance with complaints. Now go buy your premium.

still says SUBSCRIPTION...-Jésus noir

[JamesKer1]

Check the store.

Here, I'll even link it for you

https://www.conquerclub.com/player.php?mode=store

It's all fixed in accordance with complaints. Now go buy your premium.

still says SUBSCRIPTION...-Jésus noir

It is a subscription. If you want a one time membership, you can use credits. However, that is a bit more expensive, as any decent company would price it.

[Extreme Ways]

Check the store.

Here, I'll even link it for you

https://www.conquerclub.com/player.php?mode=store

It's all fixed in accordance with complaints. Now go buy your premium.

still says SUBSCRIPTION...-Jésus noir

It is a subscription. If you want a one time membership, you can use credits. However, that is a bit more expensive, as any decent company would price it.

You can subscribe, wait till you're gold and CC got your money, then cancel your subscription. It's still kinda a '1-year only' thing then.

[BoganGod]

Why reward a site for poor customer service? Subscriptions are discounted for loyalty, and come with the promise of continued good customer service, functionality, and other such lovely but not that evident trifles.

Why not give repeat customers a discount/at least parity with subscription prices. Way of showing some thanks for once, rather than another f*ck you community. 8years here, purchased multiple memberships for others as well. Spending is not the issue. Being taken for granted, treated like a chump, and screwed gets stuck in my craw.

[owenshooter]

Check the store.

Here, I'll even link it for you

https://www.conquerclub.com/player.php?mode=store

It's all fixed in accordance with complaints. Now go buy your premium.

still says SUBSCRIPTION...-Jésus noir

It is a subscription. If you want a one time membership, you can use credits. However, that is a bit more expensive, as any decent company would price it.

sooo, supporting the site for EIGHT FUCKING YEARS is not loyalty? ha!!! see... that is the point. it has not been FIXED... have you been reading this thread? that is the issue. you can't just pay for the damn membership. if you buy the credits, it costs more at the end... this place is just ridiculous now... and what do you mean by "any decent company"? i don't really think you should speak for team CC on this matter, you obviously are not aware of the complaints/issues being brought up in this thread. i have always had premium and am not going to purchase premium again, because of this bait and switch tactic with premium. "hey, it costs X, but not really!!!" it is ridiculous and makes ownership look like they are trying to get over... i find it amusing that a member that has been here for quite some time and shown loyalty through continual purchase of Premium, is not being charged more for not buying a subscription... *eyes rolling*... goodbye premium, until this is addressed. you should be ashamed of yourselves for treating long time customers this way... i for one am not going to be forced into paying a scam price...-Jésus noir

p.s.-why would i subscribe to a site with poor customer service? imagine if i had been under subscription during one of my multiple SIX MONTH BANS... the subscription price should be LOWER to reward someone for showing loyalty (you know, what i have done by paying for premium during my entire time at CC)... please. please. please, stop speaking for team CC...

[Metsfanmax]

The normal price for a one-year subscription is like $39 if you work it out in credits. You get a discount to $30 if you choose to purchase an automatically recurring subscription instead.

I mean, that justification is kind of bullshit, it's just a marketing tactic. But whatever. The point is, every other site in existence employs the "bait and switch" tactic of automatically signing you up for a recurring subscription that you can later cancel if you like. But apparently only CC doing this is evil.

[owenshooter]

The normal price for a one-year subscription is like $39 if you work it out in credits. You get a discount to $30 if you choose to purchase an automatically recurring subscription instead.

I mean, that justification is kind of bullshit, it's just a marketing tactic. But whatever. The point is, every other site in existence employs the "bait and switch" tactic of automatically signing you up for a recurring subscription that you can later cancel if you like. But apparently only CC doing this is evil.

don't care, i'm not paying for premium again... if 8 years of supporting this site doesn't get me in the "loyalty" price range for a one year membership (again), they can kiss my ass, just like they kissed the asses of the 20K members that have fled the site... i am not signing up for a subscription, when i have been loyal to this site for 8 years, even when i was receiving 6 month made up bans when andy was tearing the forums apart. it is laughable. you just lost my money...-Jésus noir

p.s.-down to 9,333 members and now you are trying to alienate your core members that pay for membership, despite all the bullshit that goes on around here... not this ex-member, anymore... this "subscription" was the end for me and premium...

[Metsfanmax]

The normal price for a one-year subscription is like $39 if you work it out in credits. You get a discount to $30 if you choose to purchase an automatically recurring subscription instead.

I mean, that justification is kind of bullshit, it's just a marketing tactic. But whatever. The point is, every other site in existence employs the "bait and switch" tactic of automatically signing you up for a recurring subscription that you can later cancel if you like. But apparently only CC doing this is evil.

don't care, i'm not paying for premium again... if 8 years of supporting this site doesn't get me in the "loyalty" price range for a one year membership (again), they can kiss my ass, just like they kissed the asses of the 20K members that have fled the site... i am not signing up for a subscription, when i have been loyal to this site for 8 years, even when i was receiving 6 month made up bans when andy was tearing the forums apart. it is laughable. you just lost my money...-Jésus noir

p.s.-down to 9,333 members and now you are trying to alienate your core members that pay for membership, despite all the bullshit that goes on around here... not this ex-member, anymore... this "subscription" was the end for me and premium...

Later. Nice to know you.

[owenshooter]

The normal price for a one-year subscription is like $39 if you work it out in credits. You get a discount to $30 if you choose to purchase an automatically recurring subscription instead.

I mean, that justification is kind of bullshit, it's just a marketing tactic. But whatever. The point is, every other site in existence employs the "bait and switch" tactic of automatically signing you up for a recurring subscription that you can later cancel if you like. But apparently only CC doing this is evil.

don't care, i'm not paying for premium again... if 8 years of supporting this site doesn't get me in the "loyalty" price range for a one year membership (again), they can kiss my ass, just like they kissed the asses of the 20K members that have fled the site... i am not signing up for a subscription, when i have been loyal to this site for 8 years, even when i was receiving 6 month made up bans when andy was tearing the forums apart. it is laughable. you just lost my money...-Jésus noir

p.s.-down to 9,333 members and now you are trying to alienate your core members that pay for membership, despite all the bullshit that goes on around here... not this ex-member, anymore... this "subscription" was the end for me and premium...

Later. Nice to know you.

you always have had an issue with your reading comprehension (and i mean that in the nicest way)... i'm just not paying for premium... period... until this is addressed...-Jésus noir

[Metsfanmax]

The normal price for a one-year subscription is like $39 if you work it out in credits. You get a discount to $30 if you choose to purchase an automatically recurring subscription instead.

I mean, that justification is kind of bullshit, it's just a marketing tactic. But whatever. The point is, every other site in existence employs the "bait and switch" tactic of automatically signing you up for a recurring subscription that you can later cancel if you like. But apparently only CC doing this is evil.

don't care, i'm not paying for premium again... if 8 years of supporting this site doesn't get me in the "loyalty" price range for a one year membership (again), they can kiss my ass, just like they kissed the asses of the 20K members that have fled the site... i am not signing up for a subscription, when i have been loyal to this site for 8 years, even when i was receiving 6 month made up bans when andy was tearing the forums apart. it is laughable. you just lost my money...-Jésus noir

p.s.-down to 9,333 members and now you are trying to alienate your core members that pay for membership, despite all the bullshit that goes on around here... not this ex-member, anymore... this "subscription" was the end for me and premium...

Later. Nice to know you.

you always have had an issue with your reading comprehension (and i mean that in the nicest way)... i'm just not paying for premium... period... until this is addressed...-Jésus noir

It was addressed. This wasn't a change that happened by accident. If you don't like the fact that you are now being saved from having to remember to subscribe once a year, then you can feel free to leave. No one in the modern business world cares about your opinion.

I mean, I guess you could stay here and play four games at a time and never pay for premium. Yeah, that'll show him.

[iAmCaffeine]

We're "being saved from having to remember to subscribe once a year"? You actually use that as an argument? Nobody needs a reminder. If our premium runs out we will notice whenever we next log in, purchase and instantly you're premium again, problem solved. If someone leaves the site and they're subscribed then the money will keep coming to CC, which is the only reason the subscription has been introduced. It's the only reason any business utilises it.

No one in the modern business world cares about your opinion either Metsbabes.

Owen is not the only player going freemium in protest at the moment and the more people that do so, well, it will show him.

I understand the business model, but the way it has been presented is underhand and that is why people are taking issue. It's also ridiculous that gifting membership costs more.

[owenshooter]

I mean, I guess you could stay here and play four games at a time and never pay for premium. Yeah, that'll show him.

it will show him... just like the 20K members that have fled the site have shown CC that the direction they were going wasn't the right direction.

Owen is not the only player going freemium in protest at the moment and the more people that do so, well, it will show him.

I understand the business model, but the way it has been presented is underhand and that is why people are taking issue. It's also ridiculous that gifting membership costs more.

i surely am not the only person staying silver in protest and it is indeed an underhanded biz practice. when you begin to alienate people that have supported the site for 8 years or more, you are on shaky ground. why? because we are at 9,333 members, new members are not flooding in. you need to keep your base happy. you need to have your base continually reaching out to their friends and family and co-workers to turn them on to this site. you need to have your base buy that premium membership when they turn silver... the underhanded biz practice of this bogus "subscription" is just in poor form. it is a middle finger to those of us that have been on the site for years supporting it, even when the site was in disarray... i guess 8 years of premium does not show loyalty, so i'm perplexed. even worse, do you truly believe that BW did not realize the issue with gifting costing more than a simple purchase? do you really believe he just forgot to let us all know it was a subscription? right... poor form, disrespect for members of the site and underhanded biz practices... that is what this all amounts to.-Jésus noir

[iAmCaffeine]

I haven't read Owen's post above, but my main point of the subscription initially being done in an underhand manner is that it can be hard to make amends. Now it has been adjusted, but that doesn't remedy the original complaint that it was basically created in secret. There wasn't even an announcement, it was discovered by a regular member.

[Metsfanmax]

We're "being saved from having to remember to subscribe once a year"? You actually use that as an argument? Nobody needs a reminder. If our premium runs out we will notice whenever we next log in, purchase and instantly you're premium again, problem solved.

A number of people have complained in the past when forgetting to re-up their premium has resulted in problems like being dropped from autotournaments. Plus, it is a convenience not to have to re-enter my credit card details and whatnot, even if it's once a year.

If someone leaves the site and they're subscribed then the money will keep coming to CC

This part is true, but I wouldn't characterize this only as a way for businesses to get free money. You can use the continued subscription to convince people to come back to the site and keep playing, which will then keep them paying for premium even more in future years.

No one in the modern business world cares about your opinion either Metsbabes.

Why is exactly why I don't waste time bitching about how much premium costs or whether it's a recurring subscription.

Owen is not the only player going freemium in protest at the moment and the more people that do so, well, it will show him.

No, that's the part you don't understand. bigWham is getting more money as a result of this change. The only way for Owen's "protest" to do anything is if the number of people who drop premium is big enough that the change results in net lost revenue, which would be hard to do. If bigWham knows anything at all about business, he'll have factored in the lost revenue from this already, and yet he still decided it was worth doing. That's why I don't see the point of complaining about it -- it's not like you're telling bigWham something he doesn't know about what he is doing.

It's also ridiculous that gifting membership costs more.

I agree.

[owenshooter]

No, that's the part you don't understand. bigWham is getting more money as a result of this change. The only way for Owen's "protest" to do anything is if the number of people who drop premium is big enough that the change results in net lost revenue, which would be hard to do. If bigWham knows anything at all about business, he'll have factored in the lost revenue from this already, and yet he still decided it was worth doing. That's why I don't see the point of complaining about it -- it's not like you're telling bigWham something he doesn't know about what he is doing.

all i know is, if he knew what he was doing, the numbers would not continue to slide as they are... to make up for the lost revenue through decreased membership, we get the underhanded tactic of increasing the cost of membership and then even tacking on a CC TAX on top of that, to make membership cost more than advertised. i am not interested in a subscription, i have proven my loyalty over the past 8 years. once you begin to alienate the core, you are going down a dangerous path. continued changes to the site without announcements are also not helping this place out (been to the maps page lately?)... i just don't see any sort of value for what the increase in pay is. it surely isn't in the customer service, you can't argue that!!! i'll just play out the games i have waiting and then go 4 at a time. i personally know a half dozen that haven't or aren't renewing, so there is an undercurrent of frustration on this site. i'm not the only one. when it hits his pocketbook, he'll get it...-Jésus noir

[Keefie]

No, that's the part you don't understand. bigWham is getting more money as a result of this change. The only way for Owen's "protest" to do anything is if the number of people who drop premium is big enough that the change results in net lost revenue, which would be hard to do. If bigWham knows anything at all about business, he'll have factored in the lost revenue from this already, and yet he still decided it was worth doing. That's why I don't see the point of complaining about it -- it's not like you're telling bigWham something he doesn't know about what he is doing.

all i know is, if he knew what he was doing, the numbers would not continue to slide as they are... to make up for the lost revenue through decreased membership, we get the underhanded tactic of increasing the cost of membership and then even tacking on a CC TAX on top of that, to make membership cost more than advertised. i am not interested in a subscription, i have proven my loyalty over the past 8 years. once you begin to alienate the core, you are going down a dangerous path. continued changes to the site without announcements are also not helping this place out (been to the maps page lately?)... i just don't see any sort of value for what the increase in pay is. it surely isn't in the customer service, you can't argue that!!! i'll just play out the games i have waiting and then go 4 at a time. i personally know a half dozen that haven't or aren't renewing, so there is an undercurrent of frustration on this site. i'm not the only one. when it hits his pocketbook, he'll get it...-Jésus noir

You've already read the PM I sent you and yet you still harp on

For everyones benefit, here's what to do if you buy a subscription and then decide at a later stage that you'd rather it didn't auto-renew.

Pay for subscription @ $29.99, $9.99 or $4.99 then follow link on the Terms page and cancel the subscription. You then get premium membership that will not auto-renew.

From the terms:

Cancellations generally take effect within 24 business hours. No pro-rated refunds are available for subscription cancellations. You will not be charged any subscription fees after your cancellation date. Once you unsubscribe, you lose access to the service at the expiration of your paid subscription period. This applies to all subscriptions including, but not limited to, monthly, quarterly and annual premium memberships.

[owenshooter]

You've already read the PM I sent you and yet you still harp on

Black Jesus, getting down! don't make fun of the harp!!-Jésus noir

[Metsfanmax]

all i know is, if he knew what he was doing, the numbers would not continue to slide as they are...

That is not fair. It is possible that there is just a trend away from internet Risk gaming, and so we don't know if what he is doing is helping or hurting. bigWham inherited the decline; it did not start with him. Maybe the absolute best person out there could have reversed it, but it's hard to say.

i just don't see any sort of value for what the increase in pay is. it surely isn't in the customer service, you can't argue that!!!

I agree that the increase is not commensurate with an increase in value. However, I think the CC subscription cost was always undervalued; even $30 is I think a bit on the low side compared to comparable sites (though my sample size is small).

when it hits his pocketbook, he'll get it...-Jésus noir

It already is hitting his pocketbook. This site is not cheap to purchase, and every single thing he's doing is with the fact in mind that it will seriously hurt him financially if he fails with what he's trying to do. He doesn't want to lose money on changes like this. The only reason someone would make a change like this, given the chance it has to alienate the existing user base, is if what was happening before wasn't earning enough revenue to operate the site.